Job Description

The Business Development Manager (BDM) will be responsible for leading the all branch sales operations, including telecounselors, and Team leaders . The BDM will drive sales performance, ensure achievement of monthly targets, guide the counselling process, and maintain high standards of customer service and team productivity.

Team Leadership & Management

Lead and supervise telecounselors and Team leads Allocate daily/weekly tasks and ensure smooth functioning of branch sales activities. Conduct performance evaluation and provide continuous coaching and feedback. Maintain discipline, attendance, and productivity within the team.

2. Sales Target Achievement

Ensure the branch meets monthly and quarterly targets. Create strategies to increase lead inflow, improve conversions, and expand market reach. Monitor daily performance, follow-ups, and enquiry management. Drive the team to achieve individual and branch-level KPIs.

3. Counselling & Customer Handling

Counsel walk-in customers and ensure accurate course information is provided. Handle escalations and ensure smooth resolution of customer concerns. Maintain high standards of service quality and customer satisfaction.

4. Performance Monitoring & Reporting

Conduct weekly review meetings with the sales team. Track performance reports, lead conversion ratios, and pipeline status. Submit branch performance reports to senior management on time.

5. Branch Operations Coordination

Travel to our branches monthly Coordinate with branch sales team to ensure smooth process flow Ensure branch compliance with company policies and processes. Manage customer documentation, fee collections, and operational completion.

Qualifications & Experience

Bachelor's degree (MBA preferred) Minimum 5 years of experience in sales, preferably in education/training sector Proven experience in leading a sales team and achieving targets Job Location - Trivandrum Monday to Saturday
Job Type: Full-time

Pay: Up to ?40,000.00 per month

Work Location: In person