Job Description

Greetings from Excellis IT Pvt. Ltd. !!!!!!!!!

We are hiring for Business Development Manager profile

Experience- 5 to 7 years

Location - Kolkata ( On-site )

Industry Preferred : BPO/KPO

NOTE: Only BPO/KPO experienced candidates are preferred.

Job Summary:

We are seeking a highly driven and experienced

Business Development Manager (BDM)

to lead the acquisition and on boarding of

BPO (Business Process Outsourcing)

and

KPO (Knowledge Process Outsourcing)

projects. The ideal candidate will have a strong background in outsourcing, a global market understanding, and a deep network of potential clients and decision-makers. This role demands a proactive leader with exceptional communication skills, strong sales acumen, and a consultative approach to selling complex service solutions.

Key Responsibilities:

1. Business Development & Sales Strategy

Identify, pursue, and convert leads for BPO and KPO outsourcing projects across multiple industries (e.g., healthcare, finance, IT, e-commerce, legal, etc.). Develop and execute go-to-market strategies and sales plans to meet and exceed revenue targets. Build a strong sales pipeline through various lead generation techniques: cold calling, networking, digital outreach, partnerships, trade shows, and RFP responses.

2. Client Engagement & Relationship Management

Engage with C-level executives, procurement heads, and decision-makers to understand their outsourcing needs. Conduct needs assessments, prepare proposals, deliver presentations, and manage contract negotiations. Maintain and nurture long-term client relationships for upselling and cross-selling additional services.

3. Market Research & Intelligence

Conduct market analysis to identify industry trends, competitor offerings, pricing models, and emerging customer demands in the BPO/KPO sector. Provide strategic input to senior management on product/service development and marketing based on market feedback.

4. Onboarding & Transition

Collaborate with operations, delivery, and project management teams to ensure a seamless transition from sales closure to project execution. Support due diligence, process documentation, SLA finalization, and client orientation.

5. Reporting & Forecasting

Track and report KPIs including lead conversion rate, sales funnel health, deal size, client acquisition cost, and revenue forecasts. Use CRM tools to maintain detailed records of sales activities and client interactions.

Required Qualifications & Skills:

Education:

Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.

Experience:

Minimum

5+ years of experience

in business development/sales in the BPO/KPO industry. Proven track record of on boarding mid to large-sized outsourcing projects from domestic and international clients. Strong understanding of outsourcing contracts, SLAs, delivery models (offshore, nearshore, onshore), and compliance requirements. Excellent negotiation, communication, and presentation skills. Ability to work independently in a fast-paced, target-driven environment.

Preferred Skills:

Existing network of clients and decision-makers in target verticals (e.g., finance, healthcare, legal, IT support, analytics). Understanding of process mapping, transition management, and quality assurance in outsourcing. Willingness to travel domestically and internationally if required. Excellent in English Speaking.

Key Performance Indicators (KPIs):

Number of new client accounts acquired Total contract value (TCV) of deals closed Lead-to-deal conversion rate Client satisfaction during transition/onboarding Growth in strategic partnerships

Why Join Us?

Opportunity to work with a global client base Dynamic and inclusive work environment Fast-track career growth in a growing organization

Application Process:

Interested candidates are invited to send their resume and a brief cover letter detailing relevant experience to

[hr@excellisit.com]

with the subject line: BDM - BPO/KPO Application or can contact on the given no.
9330164835 (call or whatsapp )

Job Types: Full-time, Permanent

Pay: ₹65,000.00 - ₹125,000.00 per month

Language:

English (Preferred)
Work Location: In person