Job Description

Manager - B2B & B2C Sales & Operations
Company: Thara Freight and Logistics (Franchisee Partner of Delhivery)

Thara Freight and Logistics is a franchisee partner of Delhivery, providing B2B and B2C courier, cargo and logistics services across India. We are looking for a Manager who can drive strong sales growth while leading our operations and service quality.?

Responsibilities:

Achieve monthly sales and volume targets by acquiring new B2B and B2C clients (distributors, manufacturers, e?commerce sellers, retail customers).? Generate leads through field visits, cold calls and local market networking; convert inquiries to regular shippers with profitable commercials.? Grow business from existing customers through upselling, better service and relationship management.? Lead and supervise B2B and B2C operations teams (pickup, delivery, customer service, back office) to ensure on?time delivery, low damage and high scan compliance.? Monitor key KPIs such as delivery %, TAT, RTO %, customer complaints and ratings; take action plans to continuously improve service levels.? Handle customer escalations professionally and ensure quick resolution, maintaining strong local brand reputation.? Coordinate with Delhivery network teams (hub, line?haul, sales, billing) for smooth movement of shipments and correct billing/collections.? Prepare daily/weekly MIS on sales pipeline, client visits, shipment volumes and service performance for management review.?
Requirements:

3+ years experience in courier/express/logistics in a sales or managerial role, preferably with Delhivery, XpressBees, Safexpress, DTDC, Blue Dart or similar companies.? Strong track record of new client acquisition and achieving sales targets in B2B/B2C logistics.? Team-handling experience: managing delivery staff, pickup executives and office staff.? Good understanding of basic logistics concepts (PIN?code mapping, volumetric weight, rate cards, COD/prepaid, B2B vs B2C flows).? Comfortable with field work, client visits and MS Excel/WhatsApp/Email for reporting and communication.? Graduate preferred; strong communication in English and local language.
Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Health insurance
Work Location: In person