Job Description

Job Title

: Business Development Manager

Job Type:

Full-Time

Location:

Bangalore & Hyderabad

Role Overview:

As a Business Development Manager (BDM), you will take complete ownership of enterprise customer accounts after sign-up. Your responsibilities include launching the product, managing relationships, expanding revenue opportunities, and ensuring high customer engagement and retention. You will work cross-functionally to deliver value and grow long-term partnerships.

Key Responsibilities:

Account Growth & Nurturing Build strong relationships, monitor usage, and identify upsell opportunities

Customer Retention Address customer pain points and ensure satisfaction through proactive support

Churn Management Identify and mitigate churn risks early by addressing root causes

Maximize LTV Drive ongoing clinical and commercial value for sustained engagement

Cross-Selling & Upselling Introduce relevant modules and upgrades to meet evolving client needs

Engagement Programs Organize doctor meets, training sessions, and stakeholder engagement activities

Team/People Management Coach customer-side teams (KAMs/Support execs) to ensure operational excellence

Proficiency in MS Office, CRM platforms, and basic digital communication tools Why It's Important

Core Competencies:

Competency Why It's Important

Hospital Workflow Understanding Navigate clinical and operational adoption challenges

Product & Operational Orientation Ensure smooth implementation, adoption, and troubleshooting

Stakeholder Management Coordinate effectively with doctors, admins, IT, and procurement teams

Medical & Decision Support Acumen Communicate the clinical impact and decision-support logic of the platform

Communication & Influence Build trust, drive alignment, and motivate usage across all levels

Problem Solving & Ownership Resolve issues promptly and maintain a strong client relationship

Key Traits & Attributes:

Trait What to Look For

Persuasive & Influential Ability to drive adoption, motivate engagement, and influence decision-makers

Extroverted & Approachable Builds rapport easily with clinicians and hospital staff

High Cognitive Aptitude Quick learner capable of handling complex and dynamic information

Patience & Persistence Manages slow accounts and nurtures long-term opportunities

Self-Driven & Accountable Takes full ownership of customer success and performance metrics

Experience Requirements:

5-6 years of experience in one or more of the following areas:

Healthcare business development

Hospital account management

Pharma (new therapies/innovative drugs, GTM teams)

Specialized diagnostics (e.g., stem cell banking, genomics, screenings)

Experience managing hospital or clinic accounts, with a focus on post-sale engagement and revenue responsibility

Proven ability to manage multiple stakeholders: doctors, administrators, procurement, nursing staff

Educational Qualifications:

Bachelor's degree in Life Sciences, Pharmacy, Biomedical Engineering, Allied Health, or B.Tech with healthcare exposure

MBA in Healthcare, Marketing, or General Management is preferred but not mandatory

Additional Requirements:

Proficiency in English and relevant local language (based on assigned territory)

Willingness to travel frequently to hospitals, clinics, and client sites

Comfortable working in cross-functional teams (Sales, Product, Customer Support)

Proficiency in MS Office, CRM platforms, and basic digital communication tools

Job Types: Full-time, Permanent

Pay: ?1,000,000.00 - ?1,400,000.00 per year

Benefits:

Health insurance
Work Location: In person

Expected Start Date: 16/07/2025