The Executive will handle either of the 3 roles or a combination mentioned below as per the requirement of the department.
Inbound Calls:
Executive will receive the calls at the DCS call centre and respond to the queries of the distributors or raise ticket as per the severity of the calls.
Outbound Calls:
Executive will out call distributor as part for retention activities - Proactive / reactive in nature. They would identify the reason, why distributor is inactive and propose solutions /convince them to return back to business.
Backend support
- Respond to Mails and Tickets: Provide resolution to the mails received from the distributor. Raise and follow-up on tickets raised to other departments.
Key Skills & Competencies:
Good command of
English & minimum 2 regional languages.
Strong communication and interpersonal skills (verbal & written).
Proficiency in MS Office (Excel, Word, PowerPoint) and virtual event tools (Zoom, MS Teams, Google Meet).
Positive attitude, adaptability and a proactive approach to work.