Job Description

The Customer Service Executive will play a key role in delivering outstanding service to walk-in customers, managing gold purchase transactions, and supporting marketing initiatives to enhance the branch's visibility and sales.

Key Responsibilities:

Customer Service & Gold Transactions:

Greet and assist walk-in customers with professionalism and courtesy. Evaluate and purchase old gold from customers, ensuring accurate assessment of gold purity.

Marketing & Promotion:

Participate in branch-level marketing initiatives, including campaigns such as umbrella marketing. Engage in occasional travel for marketing and promotional activities to drive brand awareness.

Sales & Product Promotion:

Promote and sell a wide range of gold and silver products, including:

Gold:

Coins, jewelry, biscuits

Silver:

Coins, jewelry, biscuits Support digital wallet solutions for corporate gifting and other related services.

Additional Responsibilities:

Represent the brand with confidence, professionalism, and integrity. Stay adaptable and eager to learn new products, services, and processes.

Required Skills & Qualifications:

Language Proficiency:

Fluency in Tamil for effective customer communication.

Personality:

Confident, well-groomed, and customer-oriented.

Flexibility:

Willingness to travel for marketing and promotional purposes.

Learning Attitude:

Open to continuous training and skill development.

Job Type:

Full-time, Permanent

Job Type: Full-time

Pay: From ?20,000.00 per month

Benefits:

Provident Fund
Work Location: In person