Job Description

Engaging with Customers:

? Respond promptly to customer inquiries via calls, WhatsApp, email, and social

media

? Build trust and rapport with potential clients through professional communication

2 Lead Conversion:

? Make follow-up calls to convert leads into actual sales

? Identify serious buyers through proper lead inspection and qualification

3 Customer Query Resolution:

? Solve client queries regarding pricing, product specifications, delivery, and

customization

? Coordinate with internal teams for technical or design-related queries

4 Lead Management:

? Monitor, update, and manage incoming leads from various platforms

? Maintain a structured database of leads with follow-up status

5 WhatsApp Communication Management:

? Handle business inquiries and customer service via WhatsApp

? Share quotations, designs, and updates with customers as needed

6 Client Relationship Management:

? Maintain long-term relationships with clients to encourage repeat business

? Gather customer feedback and work on continuous improvement



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7 Order Finalization:

? Prepare and share quotations, negotiate terms, and close sales

? Ensure all necessary documentation is completed for order processing

8 Foreign Customer Handling:

? Communicate with international clients professionally

? Understand cultural differences and time zones for effective engagement

9 Reporting:

? Maintain daily/weekly reports of customer interactions, leads, and conversions

? Share performance data with the management team

10 Client Visits & Meetings:

? Arrange and attend meetings with local clients to present products and close deals

? Represent the company at exhibitions, trade shows, or client offices

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Provident Fund
Language:

Hindi (Preferred)
Location:

Kamrej, Surat, Gujarat (Required)
Work Location: In person