Job Description

Job description

:

To support the telesales team by providing administrative assistance, maintaining customer data, processing orders, and ensuring effective communication between the sales team and clients.

Key Responsibilities:

Sales Support: Assist telesales representatives in managing customer inquiries, handling orders, and ensuring smooth communication throughout the sales process.

Data Entry & Management: Input and update customer information, sales orders, and activity logs in the CRM system accurately and on time.

Customer Service: Respond to customer inquiries via phone, email, or chat, providing timely and accurate information regarding products, services, or order statuses.

Reporting: Generate regular sales reports, track sales targets, and monitor key performance metrics to ensure targets are met.

Database Maintenance: Maintain up-to-date records of customer contacts, interactions, and sales activities.

Scheduling: Coordinate appointments, follow-up calls, and meetings between telesales representatives and clients.

Skills & Qualifications:

Education: High school diploma or equivalent; Bachelor's degree is a plus.

Experience: Previous administrative experience, preferably in telesales or sales-related roles.

Technical Skills: Proficiency in Google Sheets

Communication Skills: Strong verbal and written communication skills to interact with customers, team members, and management.

Organizational Skills: Ability to multitask, prioritize work, and manage time efficiently.

Attention to Detail: Accuracy in data entry and maintaining records.

Customer-Focused: Strong customer service skills and the ability to handle customer queries or concerns.

Working Conditions:

Office environment

Job Type: Full-time

Pay: ?13,000.00 - ?15,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Paid time off
Schedule:

Fixed shift
Supplemental Pay:

Performance bonus
Ability to commute/relocate:

Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ?13,000.00 - ?15,000.00 per month

Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person