Job Description

What You'll Do:

? Renewal Outreach: Initiate timely and personalized communication with

customers approaching the end of their subscription cycle.

? Consultative Selling: Understand customer needs, showcase learner progress,

and position Bhanzu's programs as essential for continued growth.

? Upsell Opportunities: Identify and pitch relevant upgrades or additional

programs that align with the learner's journey.

? Customer Insights: Gather feedback and relay insights to internal teams to

improve offerings and retention strategies.

? Pipeline Management: Maintain accurate records of renewal status, customer

interactions, and performance metrics using CRM tools.

? Relationship Building: Foster trust and loyalty by delivering exceptional service

and demonstrating genuine care for learner outcomes.

Desired Candidate Profile:

? Excellent communication and interpersonal skills with a persuasive, empathetic

approach.

? Familiarity with CRM platforms like Salesforce, HubSpot, or Zoho.

? Self-starter with strong organizational skills and a results-driven mindset.

? Passion for education and belief in Bhanzu's mission to transform math

learning.
? Prior experience engaging with US-based customers is a strong advantage.

This is a work-from-home role for experienced candidates only.

Please apply only if you have a minimum of 6 months of experience and are comfortable working US night shifts.

Job Type: Full-time

Benefits:

Health insurance
Application Question(s):

Do you have a laptop, a stable internet connection, and a quiet workspace suitable for permanent WFH? Are you comfortable working permanent US night shifts?
Education:

Bachelor's (Required)
Experience:

any: 1 year (Required)
Language:

English (Required)
Location:

Remote (Required)
Work Location: Remote