Job Description

About Preethi Silks

Preethi Silks is one of Kerala's most respected textile retailers, known for our wide collection of sarees, ethnic wear, and occasion outfits. Our Malappuram branch is focused on delivering exceptional customer service and tailoring the shopping experience for wedding and celebration buyers.

Job Objective

To connect with

potential customers

(leads) collected by the marketing team, share details of current offers and collections, and

encourage store visits

through polite, well-informed, and timely communication.

Key Responsibilities

Call and follow up on daily leads provided by the marketing team. Explain Preethi Silks' latest collections, special offers, and store highlights. Convince customers to visit the showroom, especially those preparing for weddings or events. Maintain a structured follow-up schedule to build trust and rapport with prospects. Handle incoming inquiries from marketing campaigns and promotions. Update lead status in tracking sheets or CRM systems. Coordinate with the sales and marketing teams to report lead progress and feedback. Maintain professionalism and brand tone during all customer communications.

Requirements

Minimum qualification: +2; Graduation preferred. 0-1 years of experience in telecalling or customer support (retail, textile, or service industry preferred). Excellent verbal communication in

Malayalam

. Friendly, persuasive, and clear communication skills. Patience and persistence in handling customer queries.

Preferred Skills

Previous experience in bridal wear, textile, or retail customer service. Familiarity with lead management systems or WhatsApp-based follow-ups. Ability to multitask and manage time efficiently.

What We Offer

Fixed monthly salary + performance-based incentives Professional training and ongoing support Positive work environment with growth potential Festival bonuses and staff discounts
Job Type: Full-time

Pay: ₹10,000.00 - ₹13,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Commission pay
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person