Job Description

Job Responsibilities:

Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing. Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Accomplishes sales and organization mission by completing related results as needed.
Agent Qualifications / Skills:

Verbal communication Phone skills Listening
*

People skills Customer focus Customer service Attention to detail Professionalism Multi-tasking
Requirements

Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree
Job Type: Full-time

Pay: ?5,000.00 - ?15,000.00 per month

Benefits:

* Paid sick time