Job Description

Job Title:

Business Cum Operations Coordinator

Location:

Trivandrum

Experience:

0 to 1 Years

Company:

LiLO (Live Local)

- A leading eCommerce platform delivering high-quality products directly to customers.

About the Role:

LiLO is looking for a proactive and customer-focused

Business Cum Operations Coordinator

to join our dynamic team. The ideal candidate will have a strong understanding of customer handling, order management, and coordination with delivery teams to ensure a smooth post-purchase experience. If you're organized, solution-oriented, and passionate about ensuring customer satisfaction, this role is for you.

Key Responsibilities:

1.

Customer Support Handling:

Respond to customer queries, issues, and complaints promptly across various channels including calls, WhatsApp, and emails.

2.

Order Fulfillment Coordination:

Work closely with inventory and logistics teams to ensure accurate and timely order processing and delivery.

3. Delivery Team Coordination:

Assign and track delivery agents for timely pickups and deliveries, and resolve last-mile issues.

4.

Customer Feedback Management:

Collect and analyze customer feedback to improve service quality and report recurring issues to relevant teams.

5.

Return & Exchange Handling:

Manage product return, exchange, and refund processes in line with company policies.

6. Issue Escalation & Resolution:

Proactively identify and escalate recurring or critical issues to ensure swift resolution.

7. Documentation & Reporting:

Maintain clear logs of customer interactions, order issues, and resolutions for internal reporting and analysis.

8. Product Awareness:

Maintain a strong understanding of LILO's product range to better assist customers and recommend suitable alternatives when needed.

9.

Process Improvement:

Suggest and implement improvements in support and delivery processes to enhance overall efficiency.

10.

Team Collaboration:

Collaborate with sales, inventory, and tech teams to ensure a seamless end-to-end customer experience.

Qualifications:

Bachelor's degree in Business, Commerce, or a related field preferred. 0 to 1 years of experience in customer support, delivery coordination, or order management, ideally in an eCommerce or retail environment.

Skills Required:

Excellent communication and interpersonal skills. Problem-solving mindset with a focus on customer satisfaction. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with CRM and order management systems is a plus. Team player with good coordination and follow-up skills.
If you're ready to be a key part of ensuring LILO's customers have a delightful experience every step of the way,

apply now

and grow with us!

Job Types: Full-time, Permanent

Benefits:

Flexible schedule
Supplemental Pay:

Performance bonus
Education:

Bachelor's (Preferred)
Work Location: In person