Job Description

Porter: Creating Impactful Journeys

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector. Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service. Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation. Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary:

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution - where every day is an opportunity to redefine what's possible.


If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!

Key Responsibilities:

Life Cycle Initiatives:


Lead key lifecycle activities such as VOP, VOC for the new city. Collaborate cross-functionally to align on insights and drive city-specific improvements.


Risk Management:


Address partner and customer concerns efficiently by resolving issues related to SLA, cancellations, escalations, or fulfillment gaps, ensuring smooth operations from Day 0.


Team Management:


Build and manage a high-performing city launch team, ensuring clarity of targets & KRAs. Monitor team efficiency, service levels, and city performance metrics, implementing improvements proactively.


Process Improvement:


Establish and enforce Standard Operating Procedures and policies to enable seamless new city operations. Identify operational bottlenecks early and implement scalable solutions.


Retention:


Drive partner and customer retention activities by validating partner engagement, monitoring zonal fulfillment, initiating feedback loops, and ensuring a reliable early experience.


Market Intelligence:


Continuously gather market intelligence, competitor insights, and ground-level trends to generate actionable inputs for city strategy and long-term sustainability.



Skill:

Deep understanding of city operations, and partner/customer lifecycle

Strong numerical and analytical capabilities; Can multitask effectively.

Excellent communication and interpersonal skills to drive alignment across teams and stakeholders

High ownership mindset with the ability to thrive in ambiguity and fast-paced environments

Proficient in Microsoft Excel and operational dashboards

Ability to manage multiple priorities, with strong attention to detail

Willingness to work extensively on-ground, especially during the initial launch phase

Self-starter with a strong work ethic and a passion for problem-solving

Job Snapshot

Updated Date
05-01-2026
Job ID
JOB_2689
Department
Rest of India - Regional Operations
Location
Branch Office, Meerut, Uttar Pradesh, India
Employee Type
Permanent