Job Description

Department
Packers & Movers - Operations

Job posted on
May 26, 2023

Employment type
Permanent



Company Overview:


At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile delivery logistics is one of the biggest and fastest growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.


Porter is the fastest growing leader in this sector with Pan India presence with operations in multiple cities, a fleet size exceeding 1L registered and 30k active driver partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 150 million USD from investors including Sequoia Capital, Kae Capital, Mahindra group, LGT Aspada,Tiger Global and Vitruvian Partners.


We are addressing a massive problem and going after a huge market. We?re trying to create a household name in transportation and our ambition is to disrupt all facets of last mile logistics including warehousing and LTL transportation. At Porter, we?re here to do the best work of our lives.


If you want to do the same and love the challenges and opportunities of a fast paced work environment, then we believe Porter is the right place for you.


https://porter.in/
Roles and Responsibilities:


The role of the city team is primarily vendor management for smooth city operations.

• Vendor onboarding: Search and speak to Packers and Movers vendors ,spot partners and local supply. Explain about our platform, understand their capabilities and onboard those who fulfill our criteria.
• Vendor training: Once the vendor is onboarded, train the vendor's team about Porter standards. Training would also be required for old vendors from time to time.
• SLA management: Ensure a good experience for customers and minimum complaints from them. The customers are primarily looking for on-time shifting with no damages and the packing team not asking for tips. This can be done through training, penalty, suspension and on-field audits. Non-performing vendors need to be terminated.
• Vendor allocation and Order fulfillment: Allocate vendors to customer orders.
• Escalation handling: Handle any escalations related to orders and resolve them.
• Suggest ways to improve the service/business.

• Ownership: Setting up a new business requires taking very high ownership and hard work.
• Comfortable with change: Open to trying new things .
• Communication: Comfortable in communicating with vendors in a patient and respectful manner.
• Process Oriented: For the business to scale, we need to follow the processes
• Aptitude: Comfortable with understanding the vendor economics and doing basic calculations required.