Job Description

Key Responsibilities

1. Digital & Mobile App Business Ownership

Act as the primary business coordinator with the Instalaxmi mobile app vendor.

Oversee end-to-end app business workflows, including onboarding, SIP collections, redemption processes, pricing updates & product listing.

Ensure smooth customer journeys on the app, resolving issues quickly.

Track and analyse app-based sales, engagement, redemption & revenue trends.

Plan and coordinate marketing, festive campaigns, and promotional activities on the app.

Maintain app UI content -- banners, creatives, product categories, QR-based flows.

2. ERP & Software Systems Management

Monitor Acme ERP for transactions, inventory sync, reports and store operations.

Manage & maintain Zoho systems: Zoho People, Zoho Mail, Zoho Accounts access & licenses.

Coordinate with Zoho support for customizations, fixes, and new workflows.

Ensure system accuracy, timely updates, and process compliance across stores.

3. Business Reporting & Data Analytics

Prepare weekly & monthly reports for Instalaxmi, App Sales & Store Support Programs.

Share insights on customer trends, product demand, redemption patterns & conversions.

Support management in decision-making through structured data reports.

4. IT Hardware & Infrastructure Coordination

Coordinate with IT / Hardware vendors for network issues, printer/scanner setup, router maintenance, kiosk setup, and new store installations.

Provide first-level troubleshooting on:

Internet connectivity

System login / email configuration

App / ERP access issues

Maintain asset & device inventory across stores.

5. Inter-Department Coordination

Work closely with Store Managers, Accounts, Marketing, HR & Vendors.

Train store teams on new app updates, kiosk operations, CRM scripts & lead follow-up process.

Represent the brand at SGS kiosks, on-ground events & digital integration projects.

Skills & Competencies Required

Strong analytical & business understanding.

Technical comfort with dashboards, ERPs, APIs, admin panels, troubleshooting.

Proficiency in Excel / Google Sheets.

Excellent communication in Marathi, Hindi & English.

Ability to manage vendors and handle cross-department alignment.

Problem-solving mindset with ownership and execution discipline.

Preferred Experience & Qualifications

Bachelor's degree in Business, Computer Applications, Engineering, Commerce, or similar.

Preferably 2-4 years of experience in App Operations / ERP Management / IT Coordination / Business Operations. Freshers can also apply.

Prior experience in Retail, Jewellery, Fintech, CRM or SaaS environments is a strong plus.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Application Question(s):

Have you completed the following level of education: Bachelor's Degree? Are you comfortable commuting to this job's location? Do have experience in ERP software and Mobile application dvelopment/support/torubleshooting? Do have experience in IT hardware dvelopment/support/torubleshooting? We must fill this position urgently. Can you start immediately?
Work Location: In person