Job Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
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Title: Manager - Product Consultant Digital First
Band Level: 6.1
Location: Gurugram
Reports to: Director, Digital First, SLGS India.
Sun Life
Our purpose: To help Clients achieve lifetime financial security and live healthier lives. We serve millions in Canada, the U.S., Asia, the U.K. and other parts of the world. We have a network of Sun Life advisors, third-party partners and other distributors. Through them, we're helping set our Clients free to live their lives their way, from now through retirement. We are working hard to support their wellness and health management goals, too. That way, they can enjoy what matters most to them.
We are a leading international financial services organization building trusted and lasting relationships with Clients around the world. Sun Life is a leading international financial services organization providing insurance, wealth and asset management solutions to individual and corporate Clients. Sun Life has operations in a number of markets worldwide, including Canada, the United States, the United Kingdom, Ireland, Hong Kong, the Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda.
Sun Life Global Solutions Private Limited
With 32 years of operations in the Philippines and 17 years in India, Sun Life Global Solutions, a microcosm of Sun Life, is poised to harness the regions' potential in a significant way - from India and the Philippines to the world. We are architecting and executing a BOLDER vision: being a Digital and Innovation Hub, shaping the Business, driving Transformation and superior Client experience by providing expert Technology, Business and Knowledge Services and advanced Solutions. We help our clients achieve lifetime financial security and live healthier lives - our core purpose and mission. Drawing on our collaborative and inclusive culture, we are reckoned as a 'Great Place to Work', 'Top 100 Best Places to Work for Women', and stand among the 'Top 11 Global Business Services Companies' across India and the Philippines.
Overview of the role
This is a key position responsible for transforming the organization's internal digital landscape using cutting-edge AI technologies, particularly Generative AI and Agentic AI. This role focuses on creating exceptional employee experiences across enabling functions by integrating AI solutions to redefine interdepartmental interactions, streamline processes, and enhance operational efficiency.
As an individual contributor, you'll design and implement AI-powered digital experiences that our employees will love. You'll be responsible for building out our internal systems ecosystem, focusing on innovative AI applications that transform how we work. Your deep understanding of internal processes, coupled with your expertise in emerging AI technologies, will drive this transformation.
What's in it for the candidate?

• You will join a purpose-driven organization with a collective focus on improving quality of life for Clients. That means we put Clients first, collaborate within a flexible, hybrid environment, and ensure our team is always positioned to bring their best and build an inspired future. Our work has a meaningful impact on people, and we welcome your contribution to our bright future!
• Being part of a reputed, ethical, and performance-driven organization can significantly boost a professional's profile and credibility.
• Be part of our inspired future, where we continue to innovate and transform the way we work.
• Begin an empowered career journey in Sun Life's inclusive work environment and be part of a supportive team that finds the best in everyone.
• Develop a career with a passion for people. Helping others live happier, healthier, and more secure lives is what we do.
• Potential here is limitless and well provide you with motivating and fulfilling experiences
• We will help you develop and build a great career. Whatever your aspirations, collaborative leaders and coworkers are ready to help you learn, grow, and succeed. We know that when you shine bright, we all shine brighter. Sun Life Global Solutions emphasizes a culture of care and inclusiveness, ensuring that employees feel valued and supported in their work arrangements.
• This role offers you an opportunity to act as an advisor to senior leaders, directly influencing decision-making and shaping the organization's technology landscape.
• You will be working across multiple functions and with various stakeholders, providing a comprehensive view of the business and diverse experience.
• Regular reporting cadence to senior leadership, providing visibility and networking opportunities at senior levels of the organization.
• The position is responsible to drive technological transformation and improvement across the organization, offering a sense of purpose and the ability to make a significant impact.
• Perfect ground to lead and drive, collaborate, learn and gain experience, grow and make an impact that matters.

Key Responsibilities

• Drive Digital Transformation

Lead the design and delivery of innovative digital experiences that improve efficiency and enhance employee engagement across enabling functions.

• Drive Operational Efficiency

Conduct end-to-end analysis of business processes to identify automation opportunities and implement technology-led improvements leading to improved turnaround times. Leverage technology and automation to eliminate redundancies, enhance process consistency and maximize resource utilization.

• Develop Scalable Solutions

Create clear, actionable business and system requirements that translate complex challenges into efficient, user-centric solutions.

• Implement Intelligent Systems

Integrate smart technologies into the internal systems ecosystem to build a more connected and productive digital workplace.

• Enhance Data-Driven Decision Making

Build real-time analytics capabilities that provide actionable insights and support informed decision-making across the organization.

• Foster Innovation in Workflows

Introduce creative approaches to simplify operations, improve turnaround times, and elevate the overall employee experience.

• Collaborate Across Functions

Work closely with cross-functional teams to align business needs, ensure successful solution delivery, and drive adoption.

• Lead Change and Adoption

Design and facilitate training programs, communication plans, and change management initiatives to ensure smooth rollout and sustained usage.

• Stay Ahead of Emerging Trends

Continuously explore new tools, technologies, and practices that can enhance internal operations, improve efficiency, and deliver long-term value.
Attributes for success

• Innovative thinking: Ability to envision and implement digital applications in traditional business processes with elements of AI / GenAI.
• Technical expertise: Strong understanding of Generative AI, Agentic AI, data science, and machine learning techniques.
• Problem-solving skills: Capability to conceptualize and prototype solutions for complex business problems.
• Continuous learning: Passion for staying updated on the latest Technology & AI advancements and applying them to workplace transformation.
• Collaboration and influence: Strong ability to work with diverse teams and influence stakeholders across all levels of the organization.
• Strategic vision: Ability to identify efficiency and transformation opportunities for AI-driven automation and human-AI collaboration in business processes.
• Project management: Proven track record of managing scale transformation programs.
• Adaptability: Proficiency in agile development methodologies
• Documentation skills: Ability to create detailed business and system requirements documents and conduct user acceptance training programs.
• Business acumen: Deep understanding of internal processes coupled with the ability to apply AI solutions for operational efficiency.
• Leadership: Capacity to spearhead integration of AI solutions and lead evaluations of intelligent systems.
• Analytical thinking: Skills in developing real-time analytics and deriving actionable business insights from data.
• Creativity: Fresh, innovative thinking in leveraging AI to transform internal processes and employee experiences.

Experience, skills

• MBA with BE from a reputed institute
• 10 - 12 years of experience working with digital products, preferably in internal automation of an organization
• Demonstrated experience in implementing AI-driven technology solutions for internal processes
• Proven track record of managing large-scale, AI-enabled transformation programs
• Experience working with AI startups or AI divisions within larger organizations

Hybrid working model
Sun Life Global Solutions' hybrid working model reflects a commitment to flexibility, employee well-being, and effective collaboration, aligning with modern work trends and employee expectations. Our Company has embraced a hybrid working model that combines the flexibility of remote work with the benefits of in-person collaboration. In this role, employee is expected to work 3 days in-office and 2 days remote workweek. This arrangement allows an employee for a balance between face-to-face interactions and the convenience of working from home. Though there might be occasions where the work from office might be more than 3 days too.
Job Category: Business Analysis - Systems
Posting End Date: 01/09/2025