is responsible for understanding business needs of customers, analyzing the scope of software automation, providing appropriate suggestions to customers/ automation developers to optimize the software automation goals.
The Business Analyst must understand each sector's workflow, operational stages, pain points, and connect them with the company's software/IT solutions.
Domain Understanding (Very Important)
1. Hospital Workflows/Stages Understanding
BDM must understand:
Patient Registration & Appointment
OPD/IPD Flow
Doctor Consultation
Nursing Station
Pharmacy
Laboratory (LIS)
Radiology (RIS/PACS)
Billing & Insurance (TPA)
Operation Theatre Management
Inventory & Asset Management
HR, Finance & Admin
Hospital compliance & accreditation needs
2. Manufacturing Workflows/Stages Understanding
BDM must understand:
Procurement & Raw Material Management
Inventory Management
Production Planning & Control
Production Execution (Shop Floor)
Quality Management
Packaging & Dispatch
Warehouse Management (WMS)
Sales & Distribution
Machine Maintenance (CMMS)
Supply Chain Operations
C. Technical & Product Understanding
Understand company's IT products (ERP, HIS, CRM, Cloud, SaaS, Mobile Apps, IoT, BI tools)
Ability to map client requirements to technical solutions
Work closely with pre-sales and technical teams
Prepare solution documents, RFP responses, and SOWs
D. Client Relationship Management
Build and maintain strong corporate relationships
Understand client pain points, business goals, and challenges
Ensure customer satisfaction and repeat business
Manage key accounts in hospital and manufacturing sectors
E. Market Research
Study market trends, competitor products, pricing, and strategies
Identify industry needs and emerging technology opportunities
Provide management with regular feedback and sales reports
F. Documentation & Reporting
Maintain CRM updates, pipeline reports, and sales activity logs
Prepare weekly/monthly sales forecasts
Share demo reports, meeting minutes, and client feedback
Skills & Qualifications
Technical/Domain Skills
Understanding of healthcare and manufacturing operational workflows
Ability to convert business challenges into IT solutions
Soft Skills
Excellent communication and presentation skills
Strong negotiation and closing skills
Relationship-building capability
Analytical thinking & problem-solving
Time management and follow-up discipline
Education
Any bachelor's degree (MBA preferred)
Background in IT, engineering, or business is an advantage
Job Type: Full-time
Benefits:
Provident Fund
Work Location: In person
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