The Business Analyst works directly within our solutions' team to design, build, deploy, and services of ZOHO products that meet client needs. The BA performs a range of activities that span traditional product and service roles, including CRM, Creator, People, Recruit. Our BA will be an active advisor to both our customers and our product team: they are data curious, learning-oriented, and enjoy analytical problem solving while collaborating with other team members to solve a variety of business problems.
Key Responsibilities
*Collaborate internally and with customers from across several functional areas to understand key functional needs and translate these needs into the creation of new product features and enhancements to existing product features
*Manage roll-out of new product features to customers, including training relevant users and communicating updates with management
*Migrate data from different systems into Zoho One or other platforms
Execution of new functionality such as layouts, custom objects, and fields, reports and dashboards
*Schedule and manage emailed reports to client sales teams
*Collaborate with SFDC architect/developer as needed to test new functionality and implement sandbox change sets
*Ensure data quality in customer deliverables via rigorous quality review prior to release
*Design and build the user functionality on customer-facing layer of our product, including various role interfaces and the creation of reports and dashboards as needed
Skills:
Drafting BRD
Creating Process flows/Blueprints
Client Interaction
Ability to write user stories
Internal Testing
Required:
*Experience in CRM or software deployment is a must
*Must have clientele experience
*Having a clientele experience with US/UAE clients will be a plus
*Ability to learn new technology and take creative approaches to problem-solving and a relentless passion for quality
Track record of working in teams and managing customer-focused projects
*Excellent written and oral communication
Preferred:
Familiarity with the ZOHO, SalesForce etc.
Expertise in commercial analytics
Related graduate-level degree.
Academic training in operations research, informatics, and engineering or computer science is also a plus.
Job Type:
Full-time
Job Types: Full-time, Permanent
Experience:
Zoho: 1 year (Required)
Location:
Gachibowli, Hyderabad, Telangana (Required)
Work Location: In person
Expected Start Date: 01/12/2025
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