Job Description

: Job Title Business Analyst
Location (s) Trivandrum
Years of Experience 10-12
We are seeking a highly motivated and experienced Business Analyst with deep domain expertise in airline cargo operations. The ideal candidate will be responsible for analyzing business needs, eliciting requirements, and translating them into actionable insights and specifications for technology solutions and process improvements specifically within the airline cargo sector. You will work closely with stakeholders across various departments, including cargo operations, IT, commercial, and finance, to drive efficiency, optimize processes, and support the strategic growth of the airline cargo business.

• Deep and thorough understanding of airline cargo business processes, systems, and industry best practices.
• Perform impact analysis of Change Requests (CRs) across the system landscape in collaboration with Customer Business Analysts (BAs).
• Document the impact assessment, business process modifications, and relevant changes, if any.
• Support the testing team by identifying critical business scenarios for system validation.
• Lead requirements-gathering activities, facilitating discovery workshops, and engaging with Customer Subject Matter Experts (SMEs) and end-users in firming up business processes.
• Conduct business process workflow analysis, identify opportunities for improvement, and document process enhancements.
• Participate in change management discussions and provide support to the customer change manager during training sessions.
• Assist test analysts and business users during system integration testing and user acceptance testing (UAT) phases.
• Review and validate acceptance test scenarios to ensure comprehensive business coverage and provide guidance to test analysts.

Role & Responsibilities Delivering business consulting and support services to Air India, specifically addressing the needs and complexities of their airline cargo operations.
Technical Qualifications iCargo product testingAt IBS Software, you can look forward to:

• Gaining deep domain expertise in the (TTL) Travel, Transportation & Logistics domain
• Working with the latest technologies & cutting edge tools to redefine the travel sector
• Enjoying the many benefits of a stable SaaS based product company
• Partnering with some of the biggest airlines, busiest airports, top tour & cruise providers, well known hotel chains, and large energy companies to augment their mission-critical operations
• A diverse, global work culture with some of the brightest minds in the industry
• A competitive benefits package, flexible work life polices, transparent rewards & recognitions, continuous learning and development, medical benefits, and fun at work policies.

Equal Employment Opportunity StatementIBS Software is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran's status or any other characteristic protected by law.

IBS Software