Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions -

we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Business Analyst

,

Technical Support Engineer

In this role, you will

be required

to

Customer support

regarding

new or ongoing projects and monitoring of projects inhouse

.

Responsibilities

Responsible for

complete value stream for new Hot Runner Systems and Controller

Develop proposals for solutions concerning application engineering for hot runners in coordination with the application engineering department

Customer support by telephone or if necessary, personally concerning application, new

implementation

and ongoing projects

Prepare offers according to given specifications

and

Negotiate offers with the customers within given limits

Support service projects (customer complaints,

repairs

and reconstruction) and sales actions (documentation and quote status)

Close collaboration with the Sales / Service / Engineering and R&D department

Close collaboration and information exchange with the customer, the design engineering

department

and the field sales engineer in charge, as well as with the

logistics

department

.

Support and

monitor

projects ranging from the planning stage to delivery and in the field

Support the customer in application engineering

Arrangement with the customers and coordination of appointments of projects ranging from inquiry to the ordering phase and to delivery

Central

point

of

contact person for our customers

Responsible for

Quotation Process for new systems (technical decision + pricing)

Extend

Technical Support for Field Sales in RFQ phase

Support Order Management on technical Spare Part RFQ's

Manage Customer queries and handles g

eneral Customer related topics

Ability to use superior communication, problem-solving, and analytical skills to frame decisions for senior management and drive optimized decision-making.

Excel at delivering the highest levels of client service and enjoy working in a fast-paced and dynamic environment.

Able to be self-directed and work independently

in order to

meet and exceed goals.

Work effectively in a team environment.

Qualifications

Minimum qualifications

Bachelor's degree in

Mechanical Engineering / Design Engineering

/ Process Engineering / Plastics engineering.

Knowledge and experience with hot runner techniques,

mold

making, injection

molding

, design engineering is an advantage

Excellent written and verbal communication skills

Proficiency

in MS office tools

Ready to take new challenges.

Willingness to frequent travel

Ability to work under pressure and flexibility in working hours

.

Preferred qualifications

Knowledge and experience with hot runner techniques,

mold

making, injection

molding

, design engineering is an advantage

.

Knowledge of ERP systems

Ideal industry experience includes heavy manufacturing, industrial engineering.

Ability to work with minimum supervision in the cross-cultural environment.

Why join Genpact?

Be a transformation leader

- Work at the

cutting edge

of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to pay to participate

in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobBusiness Analyst

Primary LocationIndia-Kolkata

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 25, 2025, 1:17:40 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time