Job Description

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The CCB Remediation and Correction functional area cares for the identification, classification, and correction of customer impacts caused by business process or operational breaks within CCB (Consumer and Community Banking). Within the this function, the team focuses on correcting the impacted accounts via recalculating and/or crediting finance charges, fees, and rewards balances; correcting/changing finance charge and fee structures; initiating customer communications, etc.

The Analyst will be a key member of a larger team of Business Analysts, Correction Analysts, and Testing Analysts accountable for the correction of customer account. The Analyst will perform end-to-end testing of the case requirements and analysis on code against those requirements and execution plans; while confirming correct usage of data sources, standard code, adherence to guidelines and regulations, and following best practice standards.

The Analyst is expected to perform validation on cases resulting from difficult, complex, multilayered, data intensive business problems.

Key Responsibilities

• Identify scenarios based on Correction Case requirements
• Effectively communicate with BA/Developers and PMs on the issues identified
• Ability to work under tight deadlines
• Assist in the development and maintenance of the overall code validation strategy for the Correction function
• Develop test plan, code validation procedures, processes, job aids, tools and approaches and effective communication of defects
• Perform code to business requirement validation
• Write queries and run frequencies to validate population and output files
• Ensure correct formatting and logic of all output files
• Actively engage in process adherence and improvement discussions

Qualifications

• Requires either 5+ years of experience in Requirements a SQL or SAS Developer or related role
• Must have ability to understand complex SQL queries with short deadlines
• Ability to run multiple UNIX scripts simultaneously
• Prefer querying skills in SAS, SQL and TERADATA environment
• Ability to work multiple problems simultaneously
• Strong communication skills (both written and verbal)
• Strong analytical skills coupled with knowledge of banking products and Services
• Detailed and quality oriented
• Team player with the ability to work independently

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team:

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.