Job Description

Profile: Business analyst

Experience: 5 to 8 years

CTC : 15-20lpa

Location - Pune

Working days - 5days (9 to 6pm or 10 to 7pm)

Key Responsibilities:

Captures customer's and service providers' requirements into user stories, helps to solution the approach and manage the overall implementation process in cooperation with developers Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff Support the test phases with the test team Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers Support and create any necessary project documentation that relates to evidencing our requirements and their traceability. Documenting our processes and procedures and supporting the creation of solution and operations documents Very good Understanding Scrum Methodology Willingness and quick learning of new business domains Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts, Decompose high-level information into details, Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members Use of industry recognized technologies line MS applications in order to facilitate work environment Demonstrate experience in communicating across all levels of an organization, at the most senior level 5 to 8 years of experience in performing Business analyst role for various market leading Enterprise Service Management/CRM tools like ServiceNow, Salesforce, BMC Preferred experience in ServiceNow ITSM, HRSD, GRC modules
Job Types: Full-time, Permanent

Application Question(s):

Are you qualified with Diploma/Degree in Graducation or relevant field? are you most comfortable with location Pimple Nilakh, Pune? what is your current annual salary / ctc? what is your expected annual salary / ctc? How many years of Proven experience in performing Business analyst role for various market leading Enterprise Service Management/CRM tools like ServiceNow, Salesforce, BMC? what is your notice period? (in days) How would you rate yourself on a scale of 1 to 10?" between your experience /skills & as required experience in job descriptions?
Work Location: In person