Job Description

Project Role :

Business Analyst

Project Role Description :

Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.

Must have skills :

Financial Processes

Good to have skills :

NA

Minimum

3

year(s) of experience is required

Educational Qualification :

15 years full time education



Summary: This role involves providing comprehensive functional helpdesk support and system administration for financial and compliance control systems like Blackline and Auditboard. Key responsibilities include resolving user issues, managing system maintenance, conducting user training, and contributing to process improvement projects. The ideal candidate should have strong business acumen, knowledge of finance and accounting processes, excellent communication skills, and experience with ERP systems. The role requires working night shifts in India to align with US EST hours. Roles & Responsibilities: Provide functional helpdesk support to global users on Financial systems like Blackline and Auditboard. Resolve functional issues via the Service Now ticketing tool; route technical issues to the technical team or developers. Manage user security, perform regular maintenance tasks, update metadata, and upload FX rates. Conduct User Acceptance Testing (UAT) on applications. Implement Blackline modules across various client organizations. Provide end-user training sessions and create standard work materials, including videos and documents. Contribute to process design and transformation projects. Report technical issues and support developers on functional aspects. Expected to perform independently and become an SME. Professional & Technical Skills: Business acumen with an understanding of financial accounting fundamentals and key control indicators. Knowledge of Finance & Accounting (F&A) processes, specifically Record-to-Report. Excellent English proficiency (written and spoken) for global user interaction. Experience with various ERPs and financial systems, preferably as a system administrator. Project management experience is a strong plus. Adaptability and flexibility. Problem-solving skills. Ability to establish strong client relationships. Additional Information: The role requires working night shifts in India, aligning with US EST hours. A master's degree in finance is preferred 15 years of full time Education




15 years full time education