Job Description

We are looking for an experienced ERP Analyst to support the implementation, customization, and maintenance of our ERP system. The ideal candidate will act as a bridge between clients, the support team, and the development team, ensuring smooth workflow integration and optimal system functionality.

Key Responsibilities:1. ERP System Implementation & Support

Customize and configure ERP workflows as per business needs. Install new ERP software on-site and remotely. Provide client-side training, implementation, and post-implementation support. Offer online/offline support for employees and clients. Act as a liaison between the client and ERP support/development teams.

2. Requirement Gathering & Documentation

Understand new client or internal requirements and communicate them clearly to the development team. Document all business requirements and solution specifications for stakeholders, developers, and QA teams. Evaluate business feasibility and recommend practical ERP solutions.

3. Testing & Solution Validation

Coordinate with the testing team during the QA phase to ensure all requirements are implemented correctly. Assist in identifying, diagnosing, and troubleshooting technical issues. Ensure accurate tracking, reporting, and resolution of system issues.

4. Technical Demonstrations & Communication

Deliver product demos to clients and internal teams (e.g., Sales). Provide step-by-step technical guidance to end users via phone, email, or chat. Escalate unresolved issues to internal teams (e.g., developers) and ensure timely resolution. Maintain proper documentation of all support issues and resolutions.

5. Change Management & End-User Training

Help end users adapt to new system changes with minimal disruption. Provide ongoing support and training to clients and employees to improve user adoption. Minimize resistance to organizational change through communication and training.

Required Skills:

ERP System Experience

(e.g., SAP, Oracle, Microsoft Dynamics)

Basic SQL Knowledge

(ability to understand and run queries)

Business Documentation

(BRD/FRD creation and analysis)

Client Communication & Support

Software Installation & Troubleshooting

Problem-Solving & Technical Diagnosis

Leadership & Delegation Skills

Team Collaboration & Coordination

Soft Skills:

Excellent communication (verbal & written) Strong problem-solving and analytical skills Ability to handle multiple issues simultaneously Detail-oriented and customer-focused
Job Type: Full-time

Pay: ?403,458.85 - ?1,524,471.86 per year

Work Location: In person