Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to

agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Business Analyst, Master Data Management

In this role, we are looking for a qualified professional who can provide guidance to the team with subject matter expertise on Customer master, product master, pricing master domain within SAP MDM process. Reports typically comprising of first line managers and supervisors.

Responsibilities

Fully responsible for all master data objects in respective scope of materials, sales organization, and pricing. Their customer and Vendor and need to be added based on their role.

Execute day to day Master data management activities

Act as the SME in the Master data management activities

Train and mentor other team members to ensure seamless delivery

Ensure data quality for deliverable is met and all metrics adhered

Ensure master data integrity between modules & systems at efficient quality and accuracy, Coordinate, Analyse and facilitate resolution of issues

Assist & Train resources involved in the data collection process, Develop procedure/business rules for data collection

Perform Regression Testing or Change Request Testing, Generate & Analyse regular reports: statistics of MD Maintenance (e.g. no. of errors, lead time violation, etc) & Data Quality Key performance indicators.

Support the business unit team for expediting the master-data creation of

fast track

projects.

Ensure SLA (Service Level Agreements) for lead times and data quality are fully met

Highlight lesson learned on frequent issues, Support regular Master Data Health Check & Audit Trail validation

Propose opportunities for improvement of Master Data Quality

Ensuring consistent Data & Data structure within SAP of Material Master Data / Customer master/ Vendor Master / Pricing master

Leading Master data management processes related to the creation, maintenance, and quality of all master and reference data

Owning the data requirements for the implementation and turnovers to external teams

Maintenance and completeness check for all Material Master Data in co-ordination with CD team, Marketing, Sales, Customer Service, Finance and Demand Planning.

Serving as the strategic point of reference for data within business as principal voice of contact for data quality

Training & Onboarding of pertinent teams.

Guiding and leading cross-functional teams in implementation of data

Analysing and reporting metrics of master data to reduce customer data issues and improved customer data quality

in order to

ensure that teams follow and support customer data governance policies

Developing and improving business processes through tools, metrics to enable decision making

Good analytical skills, propose process improvement plans

Quality improvement is expected

Knowledge on SAP ERPs and workflow systems

Qualifications we seek in you!

Minimum qualifications

Bachelor's degree

Strong analytical skills and problem-solving skills.

Proven work experience as a Sr Team member, Subject matter Expert or Associate business analyst

Effective communicate in writing and verbally to client.

Experience in balancing customer facing role and work assessments.

Self-starter and have analytical,

problem solving

skills

Preferred qualifications/Skills

Overall candidate should have problem solving, macro-level research and analytics approach and good in numbers.

Good people and customer handling skills

Strong knowledge of SAP MM & SD module

Effective communication and interpersonal skill

Why join Genpact?

Be a transformation leader

- Work at the cutting edge of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobBusiness Analyst


Primary LocationIndia-Hyderabad


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingDec 24, 2025, 7:16:15 AM


Unposting DateOngoing


Master Skills ListOperations


Job CategoryFull Time