Job Description

Ready to shape the future of work

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're

leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how

we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and

cutting-edge

solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

We are inviting applications for the role

of

BA

,

Master Data Management

In this role, you will be responsible to perform day-to-day operations while

maintaining

SLA. Solving queries related to

Customer master domain

This

role will be reporting to the manager of MDM. The

resource will be working with a cross functional team and will

maintain

, analyse, execute requests with utmost quality with eye for details with

good experience

in MDM-

customer

master

. We are looking for some who should be open to work in any shift as per the business requirement.

Follow defined standard operating processes and procedures for all deliverables (processes)

Take ownership of performance against all the assigned Master data processes and key categories

Accountable for the quality and accuracy

Plan and priorities the

workload

to ensure that all assignments are delivered accurately to meet specified

timelines

(planning)

Ensure

timely

and

accurate

update of all master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)

Be responsible for

maintaining

the SLA of each period and the delivery performance

Ensure that all the reports are

maintained

and cleared on time

Raise incident tickets to the relevant helpdesks when there is an issue

Participate in idea generation and improvement activities

Comprehend incoming and outgoing data flows for SAP master data

Comprehend,

explain

and enforce

data creation and change processes.

Good knowledge of governing policies

around customer da

ta as per the area of work

Update /

maintain

the departmental procedures (SOP's) tools, and metrics for the master data team

Ensure all Data Quality KPIs (Key Performance Indicators) are met

Ensure that the company's master data business rules, policies and procedures are adhered

Qualifications we

seek

in you!

Minimum Qualifications

Any Graduate /

Bachelor's

degree

Great at communication, collaboration (verbal and written)

Understanding

of

any

ERP or

relevant experience

Preferred qualifications

Good customer handling skills

Advanced use of MS Office (Excel, PowerPoint, Word)

Ability to define & solve problems, Collect Data,

Establish

facts

High Energy Level

Work with business units and process experts to resolve master data issues

Why join Genpact

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobBusiness Analyst

Primary LocationIndia-Bangalore

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 31, 2025, 2:14:47 AM

Unposting DateAug 30, 2025, 1:29:00 PM

Master Skills ListOperations

Job CategoryFull Time