Job Description

Meet the Team

Join Cisco's

Business Transformation and Operations Team

, part of our Supply Chain Operations (SCO). Our team is responsible for optimizing and managing

Master Data Management (MDM)

processes that are critical to Cisco's supply chain efficiency. We collaborate across internal and external stakeholders to ensure seamless execution of

BOM (Bill of Materials)

,

LECO (Local Engineering Change Orders)

, and

Item Attributes

to meet Cisco's operational excellence standards.

Your Impact

As a

Master Data Specialist

, you will play a critical role in ensuring the accuracy, efficiency, and optimization of master data processes. In this role, you will:

Customer and Partner Support:

Monitor incident queues and provide timely resolution for

BOM

,

LECO

, and

item attribute

issues for internal customers and external partners.

Testing and Validation:

Perform testing for all enhancements and bug fixes related to

BOM

,

LECO

, and

item attributes

, ensuring smooth functionality and efficiency.

Business Requirement Gathering:

Collaborate with program teams and tool teams to gather business requirements for process enhancements, change requests, and new initiatives.

Test Planning and Execution:

Align with necessary teams to create test cases for

BAT (Business Acceptance Testing)

and

UAT (User Acceptance Testing)

schedules and execute them as required.

Reporting and Documentation:

Record and provide detailed written reports of all test results to stakeholders.

Post-Go-Live Support:

Monitor post-production during normalization periods and address any post-go-live issues, ensuring smooth operations.

Training and Socialization:

Conduct training sessions for partners to ensure alignment and understanding of process or tool changes.

Minimum Qualifications

Experience:

Prior experience in

Supply Chain Master Data Management

processes.

Knowledge:

Strong understanding of Cisco processes, including:

Single Request and Bulk Processing

for Master Data Management.

BOM Enablement and Disable Processes

.

User Item Type Management

, including Cisco PLM review and approval.

LECO Reporting and B2B Communications

with manufacturing partners.

MDM B2B Messaging

between Cisco and external partners.

PID/TAN Mapping Solutions

(global and local). Familiarity with tools and processes such as: Default Shipping Organization Settings. Audit Reporting for Oracle Functionality. Local Org Mapping Reporting. LECO Copy Monitoring and Manual LECO Implementation. Hands-on experience in creating and executing

test cases

and documenting results.

Who You Are

You are a detail-oriented, process-driven professional who thrives in a dynamic and collaborative environment. You have excellent problem-solving skills and a proactive mindset to identify and resolve process gaps.

A

team player

with strong communication skills (both verbal and written).

Self-motivated

, capable of managing multiple tasks and priorities. A problem solver who adapts quickly to change and takes ownership of tasks.

Preferred Qualifications

Technical Skills:

Experience in

testing and validation

of enhancements and bug fixes related to supply chain processes. Proficiency in creating and executing test cases for

BAT/UAT

. Familiarity with Oracle functionality and tools. Strong analytical and documentation skills to track and communicate progress across stakeholders.

Responsibilities in Detail

Ensure Process Excellence:

Manage and monitor master data processes such as BOM enablement, LECO reporting, MDM B2B messages, and PID/TAN mapping solutions to optimize supply chain operations.

Collaborate Across Teams:

Partner with program teams, IT, and stakeholders to define business requirements and ensure seamless execution of process changes.

Drive Testing and Validation:

Develop and execute test cases for enhancements and bug fixes, ensuring comprehensive documentation of results.

Support Change Management:

Facilitate post-go-live monitoring and training efforts to ensure process alignment and adoption.

Who You'll Work With

You will collaborate with a wide range of stakeholders, including

program teams, tool teams, IT teams

, and

external partners

, to ensure Cisco's supply chain processes meet the highest standards of quality and efficiency.

Why Cisco

At Cisco, we connect everything-people, processes, data, and things. We innovate everywhere, creating technologies that power

smart cities

,

connected devices

, and

supply chain solutions

that transform industries.


We are leaders, dreamers, and doers who celebrate creativity and diversity. At Cisco, you'll work with passionate colleagues, experienced mentors, and innovative teams who care about making an impact locally and globally.

#WeAreCisco

celebrates individuality. Whether you have colorful hair, tattoos, or a love for polka dots, we embrace who you are. Be yourself and join us in powering a more inclusive, digital future for everyone.

What Makes Cisco Unique

Cisco has been ranked

#1 on the Fortune 100 Best Companies to Work For

list three years in a row (2021, 2022, 2023). We offer

10 days off annually

for volunteering to support causes you're passionate about. With

30 Inclusive Communities

, we bring people together to foster belonging, learn, and make a difference. We care about your growth-providing learning opportunities, mentorship programs, and career advancement paths.

Be You, With Us!

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have

access

to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.


Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.


Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:


.75% of incentive target for each 1% of revenue attainment up to 50% of quota;


1.5% of incentive target for each 1% of attainment between 50% and 75%;


1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.


For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.