Job Description

Business Analyst, Logistics & Global Trade Compliance (GTC) Applications will work closely with business stakeholders to understand current business processes and identify opportunities for improvement. They will elicit and document detailed requirements and collaborate with development teams for implementation.
General Responsibilities

• Presents new ways to work with analyses, articulation and presentations of complex data, in order to allow effective and timely management decisions
• Provide consistent data storage, access and updates for all users
• Reports and tracks solutions related to customer return issues; including but not limited to product, service and warranty
• Communicates with various functions, project families and regions on trends and measurable results
• Proactively plans for trends and implements training to mitigate repeat events
• Leads teams to create strategy based in actionable data which aligns with long term vision of a zero incidence culture

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest
• Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis
• Customer Orientation - Ability to meet customers' expectations by identifying and anticipating customers' needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind
• Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe
• Teamwork - Ability to work with others and work synergistically with fellow team-members
• Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements
• Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions
• Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives
• Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict
• Decision making - Ability to think through possibilities and make sound decisions with appropriate degree of risk; knows when he / she has enough data to make an informed decision
• Resilience - Ability to work under pressure and prioritize
• Strategic thinking - Ability to turn strategy into action, to see the big picture and use this ability productively
• Managing objectives - Ability to decide what needs to be accomplished and design a plan to achieve the desired results
• Team Management - Ability to delegate, motivate, mentor, develop and manage team to achieve objectives. Manage external resource against SLA and operational metrics
• Budget Management - Ability to project and present annual operation Expense and Capital budget in departmental budget process

Analyze process issues and bottlenecks to identify and document potential improvements, coordinate with different departmental teams to produce better business outcomes and identify automation opportunities.
Write clear and well-structured business requirements/documents and communicate and validate requirements with relevant stakeholders.
Collaborate with project teams to clarify and improve requirements during implementation and to assist with project management and solution delivery
Develop clear requirements traceability and test plans to facilitate unit, system, and user acceptance testing.
Coordinate and facilitate end user testing for solution acceptance.
Assists in the business process redesign and documentation as needed for new technology.
Responsible for conducting prototypes, data mapping, function mapping, setting of configuration tables and setting of transaction/control tables.
Involved in security/authorization set-up, user documentation, data interface design, data migration and reconciliation.
May be involved in the installation and tuning of modifications, as well as archiving data.
Generally, this position has light programming skills in the appropriate language to develop scripts for analysis and prototyping.
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Skills Required