Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.We are inviting applications for the role of Business Analyst - Logistics AnalystLogistics Analyst is responsible for monitoring and analyzing the movement of goods for Brokerage. This role ensures timely delivery, identifies issues or delays, and works with internal teams and external partners to resolve problems efficiently. The analyst will leverage data and tracking systems to provide visibility, generate reports, and drive process improvements to enhance material delivery on time.ResponsibilitiesTracking and Tracing Shipments:Monitor the location and status of shipments throughout the supply chain.Update tracking information in the company's system.Proactively contact carriers and drivers to ascertain the location of shipments.Manage a portfolio of loads, potentially handling a high volume of shipments.Communication and Customer Service:Communicate with customers regarding shipment status and potential delays.Address customer inquiries and resolve issues related to shipments.Provide timely and accurate updates to customers.Data Entry and Record Keeping:Maintain accurate records of shipments and their status.Enter data into the company's logistics system.Prepare shipping documents and labels.Problem Solving:Investigate and resolve shipment discrepancies.Identify and suggest improvements to logistics processes.Other Potential Responsibilities:Coordinate with other departments, such as warehousing and transportation.Assist with inventory management.Prepare reports on shipment performance.Ensure compliance with shipping regulations and documentation.Qualifications we seek in you!Minimum qualifications:B Tech/BE/MBA/MCARequired SkillsSound knowledge MS-ExcelExperience in supply chain, logistics, or a similar role.Strong analytical skills with the ability to interpret data and generate insights.Proficiency in supply chain tracking tools and software (e.g., ERP, TMS, Brokerage applications).Excellent communication and problem-solving skills.Ability to handle a high volume of shipments and inquiries.Experience with data entry and record-keeping.Ability to work independently and as part of a team.Ability to work in a fast-paced environment and manage multiple priorities.Preferred SkillsExperience with supply chain visibility platforms.Knowledge of data visualization tools (e.g., Power BI, Tableau).Understanding of logistics and transportation networks.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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