Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to

agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions

-

we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

We are inviting applications for the role of

Business Analyst

, LMS Administrator

Responsibilities

System Administration

Manage requests including program and offering creation, roster and completion uploads, assignment activation, and system clean-up activities.

Conduct quality assurance and correct system set-up issues where necessary.

Interact with learning platforms such as Workday, Cornerstone, UBLA, Uplimit, and other LMS systems.

Set up and manage virtual classrooms; troubleshoot and resolve system inquiries via case management, MS Teams, and shared mailboxes.

Collect and validate data required to process learner and stakeholder requests.

Deliver on case resolution, escalate complex issues, and provide learners with timely updates and solutions.

Support testing of newly designed online training assets to ensure functionality and user experience.

Learning Deployment & Logistics

Organize and deliver end-to-end learning deployment services, including scheduling, logistics (virtual and face-to-face), PO set-up, and cross-charging.

Execute operational processes for learning initiatives: upload program information, manage rosters, coordinate facilitators, and handle learner inquiries.

Liaise with internal and external facilitators, moderators, and guest speakers to secure availability and manage contingencies.

Ensure logistical readiness for programs, including venue booking, technology set-up, accommodations, shipping of materials, and other event requirements.

Provide comprehensive learner support: invitations, communications, pre-course preparation, and resolution of inquiries.

Resolve logistical and budget-related issues (e.g., cancellations, fees, rescheduling) in a professional manner.

Collaboration & Impact

Serve as a frontline contact for associates with learning-related queries, while executing backend processes to ensure seamless service.

Partner with LOSA Managers, P&O Solutions teams, vendors, and facilitators to escalate and resolve complex needs.

Ensure all activities align with service-level agreements (SLAs), customer satisfaction (CSAT) standards, and compliance requirements.

Qualifications we seek in you!

Minimum Qualification

Graduation in any discipline

Experience in learning administration or related HR/learning operations.

Familiarity with learning systems (Workday, Cornerstone, UBLA, Uplimit, or similar platforms).

Strong customer focus with proven ability to support diverse learner populations across regions.

Demonstrated ability to manage multiple priorities in a fast-paced, complex, and global environment.

Attention to detail and accuracy in data management and process execution.

Strong communication skills; ability to explain complex information in clear and accessible ways.

Proven ability to deal with ambiguity and deliver results under tight timelines

Preferred qualifications

Customer Focus: Acts as a trusted frontline contact, ensuring a positive learner experience.

Drive for Results: Consistently meets deadlines and SLA requirements.

Problem-Solving: Identifies and resolves straightforward issues using standard procedures, escalating where appropriate.

Collaboration: Works effectively with colleagues across functions, geographies, and external vendors.

Technical Proficiency: Comfortable working across multiple learning systems and digital tools.

Why join Genpact?

Be a transformation leader

- Work at the cutting edge of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobBusiness Analyst


Primary LocationIndia-Gurugram


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingJan 13, 2026, 1:11:26 AM


Unposting DateFeb 12, 2026, 12:29:00 PM


Master Skills ListOperations


Job CategoryFull Time