Job Description

About Onit
We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We're a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we're looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we'd love to meet you.
Onit Inc is looking for a highly organized self-starter to join our team as a Business Analyst on the Onit products in the legal tech SaaS industry.
Onit is known for outstanding customer support. We are second to none in our space and are looking for experienced Business Analysts to join our team. As a member of our team, you will help to improve upon and lead our post-sale efforts for Implementation by working directly with new customers alongside the implementation manager, as well as a variety of other internal departments. The right person in this role will be passionate about making customers successful by solving their business challenges with technical solutions. You care about getting it done and getting it done right, and you make sure customers quickly find value and love our products.
Our Business Analysts are experts with our products and processes. They analyze customer requirements, leverage product expertise and share best practices to help establish a customer's new process and our place at the top of the legal technology space.
Role and Responsibilities:

• Work with an implementation manager to create requirement documents for implementation.
• Assist the implementation manager in implementation, which includes requirement documentation, requirement gathering, implementation design, UAT testing, handling issues, and change requests.
• Collaborate with implementation developers to ensure the deliverable matches the scope and client requirements.
• Coordinate with internal resources for the smooth execution of projects.
• Ensure that all projects are delivered on-time and within scope.
• Ensure the customer will be a positive reference to other customers/prospects.

Required skills:

• 3+ year of experience in business analysis.
• 3-5 years of overall IT experience.
• Demonstrated ability to quickly understand business requirements and expectations.
• Excellent verbal and written communication skills.
• Previous roles in a customer-facing environment.
• Detail-oriented with strong organizational skills.
• General understanding of programming fundamentals.
• Strong team player with proven ability to work with teams across geos.
• Excellent Microsoft Office Suite and general documentation proficiency.
• Ability to multi-task and prioritize across several projects simultaneously.

Desired skills:

• REST API Experience.
• Understanding of XML.
• Experience with finance systems.
• Experience in a B2B software environment

Qualifications:

• Bachelor's degree in engineering
• Master's degree in management would be a plus.

Benefits & Perks That Support You:
Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
Health Coverage: Employee and immediate family members.
Time Away: Flexible paid time off and 10 company paid holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Tax-Advantaged Accounts: Flexi, NPS.
Community Engagement: One paid volunteer day each year to give back to the community.
Our Commitment to Applicants
We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply. You may be exactly who we're looking for.
Onit Values
Customer First - Customer success is our success. We deliver value, listen, and act on customer needs.
Purposeful Innovation - Innovation fuels our growth. We harness creativity to solve problems and lead with the intentions and expertise.
Win as One - Teamwork is how we win. We are accountable, act with integrity, and communicate openly.
Intentional Growth - Our people are the difference. We create an environment with compelling work, impactful contributions, and career growth.

Skills Required