Job Description

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Business Analyst

Corporate 1100-Corporate Office, Bangalore, Karnataka, India








Department
CORPORATE IT SOLUTION DELIVERY
Job posted on
Jan 09, 2026
Employee Type
Permanent
Experience range (Years)
5 years - 10 years

Group Company:

Ujjivan Small Finance Bank

Designation:

Business Analyst under (Solutuon Delivery)

Departemnt :

CRM

Office Location:

Corporate 1100-Corporate Office

Position description:

Business Analyst

Grade:

SM

Primary Responsibilities

+ ROLE PURPOSE & OBJECTIVE + Business analysis is the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and recommend solutions that enable organizations to achieve its goals
+ The role of the Business Analyst (BA) is that of a person who interfaces with the customers (Business team, Operations, Risk, Legal, Credit and Compliance) to understand their requirements.
+ SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE
+ NA
+ Manage 2-3 vendors / consultants
+ Manage 1-2 portfolio products
+ Manage 4-5 projects / etc.
+ KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business

+ Works with business partner to elicit high-level requirements and capture business needs
+ Clearly articulates and documents business requirements
+ Assesses the risks of various solutions and prioritizes competing business demands
+ Handled end to end ownership of the required solution from requirement gathering to deployment of the solution
+ Coordinates project delivery by participating in design reviews and walk-throughs to communicate systems designs and validate proposed solutions

Customer

+ Manages ongoing relationship with business partner to drive satisfaction with IT
+ Obtains key inputs from enterprise architecture teams and identifies solution interdependencies
+ Engages with knowledge workers to incorporate usability and user interface needs when designing systems
+ Proactively resolves customer satisfaction issues

Internal Process

+ Participate in end to end UAT
+ Negotiates contracts, manages relationships, and monitors vendor performance against SLAs for self and reports
+ Adhere SLA's related to business-critical services are met by the IT team - 85%
+ Adherence to timelines and Budgets for the projects under management - 95%
+ Lead and Manage vendor services in order to ensure that the services are being delivered as contracted and as per agreed SLA - 100%
+ Compliance to Regulatory requirements as per timelines committed - 100%

Learning & Performance

+ Completion of relevant certifications and training
+ Completion of goal setting, performance appraisal- feedback
+ MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational
Qualifications
+ Bachelor's or Master' Degree

Experience
(Years and Core Experience Type)
+ 5-10 years of Experience in Banking domain

Certifications
+ NA

Functional Skills
+ Planning, documentation, analysis and business requirements management techniques
+ Object-oriented analysis
+ Creation of the Business Requirements Document - BRD
+ Evaluation of profitability/risk
+ Analytical and conceptual expertise

Behavioral Skills
+ Good communication skills
+ Ability to manage teams and drive performance
+ Achievement/Performance oriented

Competencies
+ Planning and Organizing
+ Training Skills
+ Decision Making
+ KEY INTERACTIONS

INTERNAL

EXTERNAL
+ Head/ Regional Manager- IT teams
+ Head / Regional Manager Product teams
+ Software Support Officers
+ CISO
+ Third Party vendors
+ System Integration team