Job Description

What this Job Entails:
The Business Analyst III will provide solutions that help attain business outcomes. The Business Analyst will be responsible for helping the team's operational support strategy by working directly with service owners and engineers across our organization to catalogue and assess services, document support designs, prioritize, and implement processes to support the applications they manage.
Scope:Resolves a wide range of issues in creative ways Seasoned, experienced professional with a full understanding of their speciality Works on problems of a diverse scope Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:Identify business process gaps and scale current client systems to fill them. Conduct quantitative/ qualitative data analysis using various tools and functions. Analyze complex business problems that can be solved through change management or system automation. Manage information and applicable supporting documents and dashboards. Generate charts and reports as required to demonstrate metric and KPI trends on a monthly or quarterly basis. Work with stakeholders, including 3rd party representatives, to troubleshoot and resolve business systems problems. Work with client stakeholders to improve, automate and align business data with current client processes. Curate and maintain related support documentation and runbooks (Self help articles, macros, training material, support flows, other documentation). Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:Bachelor's degree (B.S/B.A) from four-college or university and 5 to 8 years' related experience and/or training; or equivalent combination of education and experience Networks with senior internal and external personnel in own area of expertise Demonstrates good judgment in selecting methods and techniques for obtaining solutions Excellent documentation, writing, organization and verbal communication skills. Familiarity with SQL scripting and usage. Able to read and create technical documentation. Excellent organization skills and ability to adapt to a rapidly changing work environment. Knowledge of various programming languages.

Preferred Qualifications:Able to create metrics in various systems. Education in Statistics. Understanding of project management.

Physical Demand & Work EnvironmentMust have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively * Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers