Job Description

S&P Global Corporate

The Role : Business Analyst, Agile & PPM Tools

The Team : The Agile & PPM Tools team is responsible for developing and managing enterprise tools enabling Agile Execution (Azure DevOps), Project Portfolio Management (Solution Business Manager) and Reporting (Tableau), for all the S&P Global Divisions. These tools are used across S&P for Portfolio Management capabilities like prioritizing, executing and tracking Portfolios, Agile Workflow Execution to enable Agile delivery and Portfolio & Agile Analytics.

The Impact : Are you looking for an opportunity to advance your career as an innovative enterprise team member? The Agile & PPM Tools Team is looking for an innovative professional who can bring teamwork, creativity, and business analyst experience to a global team.

What\xe2\x80\x99s in it for you : As a Business Analyst, you will have the opportunity to work closely with senior stakeholders from all the divisions and showcase your ability to tackle multiple assignments with ease and gracefully absorb changes as they present themselves. Overall goal of the Team is to develop and support a common Enterprise toolset for all divisions to enable Portfolio Management, resourcing, execution, and reporting with cutting edge technologies like Azure DevOps, AWS Cloud Systems (S3, EC2, RDS etc), AWS Services (Lambda, Glue, S3, Redshift etc), Databricks as well as Market leaders in PPM and Agile tools.

Responsibilities : In the day-to-day operations, you will be a part of the Agile & PPM Tools Kanban team and will support our internal customers which include users from across the S&P Global Enterprise at all levels from senior leadership to individual users. You will also facilitate communication between our users and our Business and Kanban team members who manage and deliver solutions on these platforms. With your acute investigation, troubleshooting and communication skills, you will be championing support best practices and improving our user\xe2\x80\x99s experience. Some of your areas of ownership will include:

Agile & PPM Tools Engineering Team (Kanban Team):
Provide the team with ideas to continually improve not just our support processes but the solutions we deliver within our own Agile practices which add value to our customers

Liaison with end customer to Support and advance tools adoption.

Assist the support team and Agile team with a focus on business needs and real value

Share knowledge with peers and foster a cohesive self-organized team environment

Provide feedback to help the Business and Development teams to create high-value products

Facilitate and embrace change that increases the productivity of both the Support and Kanban teams

Escalates and tracks issues with appropriate levels within the team

Assisting with internal and external communication, improving transparency, and streamlining information

Build a deep understanding of the solutions delivered on both platforms to understand utility from our users/customers perspective

Keep up to date on support and customer experience best practices and suggest or implement improvements in processes or tools

What We\xe2\x80\x99re Looking For : Basic Qualifications :
Bachelor\xe2\x80\x99s degree in Business, Technology, Engineering or related area

0 to 2 years of relevant work experience with Web based Applications

Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment

Excellent communication skills both written and verbal and the ability to investigate and summarize technical concepts clearly and succinctly

Highly organized, independent and multitasker

Good data analysis skills using Excel and any other BI tools

Knowledge of Agile Execution tools like Azure DevOps, JIRA etc.

Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc.

Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations

Open to working flexible hours as per business needs

Preferred Qualifications :
Prior experience as an IT or support analyst

Good interpersonal and communication skills.

Agile Certification

Prior experience managing a low code platform

Experience with AWS Systems and Services

Experience on PPM tools like Solutions Business Manager (Micro Focus Tool) and/or Agile

Execution tools like Azure DevOps (Microsoft tool)

Return to Work : Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

Grade/Level : 8

The Location : Hyderabad, Gurgaon, Ahmedabad

About Company Statement : S&P Global delivers essential intelligence that powers decision making. We provide the world\xe2\x80\x99s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you\xe2\x80\x99ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority \xe2\x80\x93 Ratings - (Strategic Workforce Planning)

Job ID: 285153
Posted On: 2023-04-23
Location: Hyderabad, India