Job Description

Key Responsibilities:

Analyze sales and operational data to identify trends, performance gaps, and opportunities for improvement. Manage inbound sales lead qualification and follow-up, recording and tracking leads in CRM systems (e.g., Zoho, Salesforce). Develop and maintain data dashboards and reports to support decision-making and monitor key performance indicators (KPIs). Conduct business process mapping and recommend improvements for greater efficiency and effectiveness. Assist in preparing and sending client quotations, coordinating approvals, and maintaining quotation records. Support digital coordination tasks including social media content posting and campaign monitoring to aid marketing efforts. Facilitate communication and coordination between sales, marketing, and operations teams to ensure smooth workflows and client satisfaction. Utilize digital business tools and automation, including AI-powered communication tools like ChatGPT, for client correspondence and content creation. Coordinate logistical support such as transportation bookings relevant to business operations (Uber, Rapido, Porter). Maintain data confidentiality, integrity, and professional office operations.

Qualifications and Skills:

Bachelor's degree in Business, Analytics, Marketing, or related fields. Experience in CRM software (Zoho, Salesforce, HubSpot) and data analysis tools (Excel, Power BI, SQL). Strong knowledge of digital marketing tools and lead management platforms like Just Dial. Excellent communication skills for professional client interaction across channels (email, WhatsApp, phone). Proven ability to multitask, organize, and work collaboratively in a fast-paced office environment. Familiarity with business process modeling and continuous improvement methodologies. Prior experience in sales support, CRM management, or business analytics preferred.
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person