Job Description

Job description: Business analyst
Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Business Analyst for retail operations.
This role is focused on transforming businesses through data, process excellence, and strategic insight. Join our dynamic Retail Team as a Business Analyst, where you'll drive impactful changes across industries using strategic, data driven commercial insights that impact on many strategic decisions being taken by our senior leaders. We are looking for candidates with prior experience in performing data analysis and a strong aptitude for generating insight from large datasets. Experience analysing raw datasets in Excel, SQL and Power BI and Salesforce CRM is highly regarded.
Responsibilities
Data Analytics & Reporting

• Use tools like SQL, Tableau, Power BI to analyze operational and market data.
• Study and analyze market trends and identify new opportunities.
• Develop dashboards and reports to support strategic decisions.
• Validate data models and perform scenario analysis for risk and opportunity assessment.

Competitive & Market Analysis

• Conduct SWOT analysis and benchmarking against competitors.
• Monitor competitor strategies, pricing, product offerings, and market positioning.
• Collaborate with strategy teams to identify differentiation opportunities.
• Prepare competitive intelligence reports and present insights to leadership.

Strategic Planning Support

• Assist in validating business models and sales forecasts.
• Support go-to-market strategies and expansion plans using market data.
• Contribute to risk and sensitivity analyses for new initiatives.

Project & Change Management

• Work within Agile/Scrum frameworks to manage sprints and backlogs.
• Support change management efforts including training and documentation.
• Track KPIs and ensure continuous improvement in service delivery.

Qualifications we seek in you!
Minimum Qualifications / Skills

• MBA or advanced analytics, Engineering certification preferred.
• Consulting experience is mandatory. Prior Retail/CPG experience is highly desirable.
• Excellent communication, stakeholder management, and analytical problem-solving skills.
• Analytical mindset with attention to detail.
• Ability to work independently and manage multiple priorities.
• Strategic thinking and problem-solving capabilities.

Preferred Qualifications/ Skills

• Proficiency in data analysis and visualization using tools like SQL, Excel, Power BI, and Tableau.
• Ability to conduct competitive analysis, including SWOT, benchmarking, and market research.

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact - Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities.
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required