Job Description

We are seeking a motivated and detail-oriented

Business Analyst (BA)

with hands-on exposure to the

Finacle Core Banking platform

and a solid understanding of

retail banking processes

. The ideal candidate will support business requirement gathering, documentation, functional analysis, UAT coordination, and day-to-day collaboration with cross-functional teams. This role is ideal for someone who is looking to grow within the banking domain and strengthen their functional expertise in Finacle.

Key Responsibilities

1. Requirement Gathering & Analysis

Engage with business stakeholders to understand functional needs, pain points, and enhancement requests. Facilitate requirement workshops, discussions, and walkthroughs with business users and operations teams. Translate business needs into clear and structured requirements, ensuring alignment with project objectives. Perform feasibility checks and document system impacts for Finacle-related changes.

2. Documentation & Deliverables

Prepare detailed

Business Requirement Documents (BRDs)

,

Functional Specification Documents (FSDs)

, user stories, and process flow diagrams. Develop end-to-end process maps, impact assessments, and gap analyses. Create and maintain requirement traceability matrices, ensuring alignment between requirements and delivery. Maintain version control and proper documentation for all changes and enhancements.

3. Functional Support for Finacle

Support Finacle parameterisation, product configuration, and functional validation for relevant modules. Work with Finacle SMEs and technology teams on clarifications, change impacts, and dependency mapping. Assist in functional testing and validation of Finacle enhancements, patches, and new releases. Analyse Finacle logs, error messages, and system behaviours to support troubleshooting with technology teams.

4. UAT Planning, Execution & Coordination

Prepare UAT test scenarios, test scripts, and acceptance criteria. Coordinate UAT cycles with business users, ensuring timely execution and proper defect logging. Validate test results, track defects, and ensure closure with the development and QA teams. Provide functional support during production deployment activities.

5. Stakeholder Management

Act as a bridge between business users, technology teams, external vendors, and Finacle support teams. Communicate requirement clarifications, progress updates, and issue escalations effectively. Ensure expectations are set accurately and delivery timelines are adhered to. Support cross-functional collaboration across Operations, Compliance, Finance, and Channels teams.

6. Process Improvement & Compliance

Identify opportunities to streamline or optimise business processes within retail banking and Finacle workflows. Ensure solutions comply with bank policies, audit guidelines, regulatory requirements, and operational controls. Perform root-cause analysis for recurring issues and propose long-term solutions.

Required Skills & Experience

Technical & Functional Skills

2-4 years

of experience as a

Business Analyst

within Banking or Financial Services. Working experience with

Finacle Core Banking

modules such as CASA, Payments, Deposits, Loans, Fees/Expenses, Customer 360, etc. Understanding of Finacle parameterisation, workflows, and integration points. Ability to interpret Finacle screens, error logs, and backend functional behaviour. Good understanding of

retail banking

products (savings, current accounts, term deposits, loans, credit workflows, fees/charges). Familiarity with digital channels (mobile, online banking) and their interactions with core banking (good to have). Proficiency in creating process flows using tools such as Visio, Draw.io, Lucidchart, etc.

Documentation & Analytical Skills

Strong capability in preparing BRDs, FSDs, user stories, and detailed functional documentation. Ability to perform root-cause analysis, impact assessments, and requirement breakdowns. Good understanding of data mapping, reconciliation, and transaction lifecycle.

Soft Skills

Excellent written and verbal communication skills. Strong stakeholder coordination and requirement walkthrough facilitation. Ability to work under pressure and handle multiple priorities. Detail-oriented, proactive, and structured in approach.

Nice to Have

Exposure to UAT automation tools or test management systems (e.g., JIRA, HP ALM). Understanding of regulatory guidelines (CBUAE), audit requirements, and operational risk frameworks. Experience in API integrations, digital transformations, or middleware projects. Knowledge of reporting tools or SQL (basic queries).

Why Join Us

Opportunity to grow within a core banking environment. Work closely with senior stakeholders and Finacle subject matter experts. * Be part of key transformation initiatives in one of the leading banking ecosystems in the region.