Job Description

Avengersoft is a leading software company specializing in healthcare technology solutions, with a strong focus on the dental industry. We are the creators of

Dentsoftware

, a comprehensive

Dental College Management & Dental Practice Management Software

used by institutions and clinics in over 25 countries.

We are looking for a

Business Analyst & Client Success Manager

who will act as the key liaison between clients and our technical team. The ideal candidate will be responsible for understanding client requirements, preparing software requirement specifications (SRS), coordinating with developers, conducting testing, ensuring smooth delivery, providing customer training, offering post-implementation support, and identifying upselling opportunities. This is a

Work from home

job with moderate amount of travel to client sites.

Male candidates preferred

Key Responsibilities1. Client Requirement Gathering & Analysis

Engage with clients to understand their business needs and pain points. Conduct discussions, meetings, and workshops to gather requirements. Document detailed Software Requirement Specifications (SRS). Ensure requirements are clear, complete, and aligned with business goals.

2. Liaison Between Clients & Technical Team

Act as a bridge between business stakeholders and developers. Translate business needs into technical requirements for the development team. Ensure smooth communication and alignment between both parties.

3. Software Testing & Quality Assurance

Develop and execute test cases to validate software functionality. Work with the development team to resolve bugs and issues. Conduct User Acceptance Testing (UAT) with clients.

4. Software Delivery & Implementation

Plan and oversee the successful delivery of software solutions. Ensure a smooth transition from development to deployment. Monitor post-deployment performance and resolve any issues.

5. Customer Training & Onboarding

Conduct training sessions for clients on how to use the software effectively. Develop user manuals and training materials. Address client queries and ensure they are comfortable using the product.

6. Post-Implementation Support

Provide ongoing customer support for troubleshooting and issue resolution. Coordinate with the support team to resolve client concerns quickly. Ensure high customer satisfaction and retention.

7. Upselling & Relationship Management

Identify opportunities to offer additional features, modules, or upgrades. Build strong relationships with clients to understand their evolving needs. Work closely with the sales team to drive renewals and upsell opportunities.

Key Requirements

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Experience:

0 -3 years in business analysis, client management, or a similar role.
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Education:

Bachelor's degree in Business, IT, Computer Science, or a related field.
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Skills:

Excellent communication & interpersonal skills Strong analytical & problem-solving abilities Experience in writing SRS and business documentation Basic understanding of software development lifecycle (SDLC) Knowledge of software testing methodologies Ability to conduct client training sessions Strong negotiation and upselling skills

Why Join Us?

Opportunity to work in a dynamic and fast-growing software company. Engage directly with clients and contribute to business growth. Be part of a team that values innovation, collaboration, and customer success.
Job Types: Full-time, Permanent, Fresher

Pay: ?9,986.68 - ?30,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Work from home
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: Remote