Job Description

Job Category: Business Analysis
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Role Description
We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionize mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channeling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.
As a Business Analyst at JPMorgan Chase within the International Consumer Bank, you will require a detailed understanding of retail cash payment processes, an investigative and analytical approach to problem solving, and an ability to work effectively with product, technology, and business teams to resolve incidents and develop new and enhanced processes.The role will support the build of tools as well as the resolution of operational issues and will be split between 'Build the bank' and 'Run the bank' activities.
The Cash & Card (C&C) operations team investigates and resolves complex payment incidents, monitors developments and trends across payment processing, and supports the build of new tools and processes to enhance the performance and efficiency of the C&C team.
Job responsibilities:

• Conduct complex enquiries and investigations for problems that frontline contact center teams cannot resolve.
• Provide required audit trail and documentation to support the work performed.
• Gather requirements and support the build of tools and processes to enhance the work of the C&C team
• Liaise with Development & other Operations teams to co-ordinate the C&C Ops journeys.
• Analyze current performance of the team and publish statistics and reports.
• Support and deliver training material for Contact Centre and Ops teams.
• Create and update playbooks for C&C Ops Team for new payment products.

Required qualifications, skills and capabilities:

• German language proficiency along with the European banking Industry experience in payments
• Good knowledge and understanding of SEPA scheme.
• Relevant knowledge and experience, ideally in a back office, middle office, operations, or similar function of a banking/financial services organization
• Willingness to learn new schemes and rulebooks to support Cash & Card Ops
• Diverse product knowledge, with an ability to develop an understanding of new products
• Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality
• Excellent communication and organizational skills

Preferred qualifications, skills and capabilities

• Strong analytical skills to analyze the information, identify the problems, and work towards finding the solutions
• Understanding of scheme for FPS / BACS / CHAPS / SWIFT / Mastercard rules will be an added advantage
• Ability to partner and influence across businesses and other support groups
• Control focus and mind-set at all times, whilst respectively challenging the status quo
• Attention to detail whilst being cognizant of materiality levels
• A relevant degree, accounting, or financial qualification would be beneficial

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team:
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Skills Required