Job Description

Ready to shape the future of work?

At Genpact, we

don't

just adapt to change--we drive it. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team

that's

shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions -

we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Business Analyst

,

Aftermarket services

In this role, you

Customer Support in After Sales topics and managing customer requests & claims

.

Responsibilities

Processing of customer enquiries Calculation & creation of repair & service quotes including

technical description

.

Monitoring of the cases (technical, administrative, delivery times & customer contact)

Analysis of customer needs and

subsequent

implementation of individual concepts

Support in After Market / After Sales strategies & processes

Project lead of selected cases in the section of technical support,

claims

and customer satisfaction

Internal and external preparation,

coordination

and management of customer claims

Problem-solving-oriented work with

a high level

of technical understanding and customer orientation

Systematic root cause analysis and definition of sustainable corrective measures and documentation of the results

Processing of warranties incl. statement to the customer

Creating technical customer reports

and its analysis

Ensures compliance with all legal and other guidelines applicable in the company

Drive

Project Management of MRO and Services

Handles technical queries from

Customer

s

Close cooperation with Field Service and Shopfloor Service

Support Order Management

team

on technical Spare Part RFQ's

Ability to use superior communication, problem-solving, and analytical skills to frame decisions for senior management and drive optimized decision-making.

Excel at delivering the highest levels of client service and enjoy working in a fast-paced and dynamic environment.

Work effectively in a team environment.

Qualifications

Minimum qualifications

Bachelor's degree

Excellent written and verbal communication skills

Aerospace, Manufacturing, Automotive industry experience in preferred

Proficiency

in MS office tools

and ERP systems

Ready to take new challenges.

Ability to work under pressure and flexibility in working hours

.

Preferred qualifications

Prior experience in

working with MRO is

preferable.

Ideal industry experience includes heavy manufacturing and industrial engineering.

Ability to work with minimum supervision in the cross-cultural environment.

Good communication

,

persuasion

and decision-making skill

s

Why join Genpact?

Be a transformation leader

- Work at the

cutting edge

of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to pay to participate

in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobBusiness Analyst

Primary LocationIndia-Kolkata

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 25, 2025, 1:26:29 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time