Job Description

:We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase, to revolutionise mobile banking with seamless journeys that our customers love. We\'re already trusted by millions in the US and we\'re quickly catching up in the United Kingdom - but how we do things here is a little different. We\'re building the bank of the future from scratch, where you\'ll have the opportunity to make a real impact.As a Business Analysis Associate I - Knowledge Management Specialist at JPMorgan Chase within the International Consumer Bank, you will be responsible for overseeing all knowledge-related activities, including implementing effective strategies to capture, store, and share knowledge across the organization. The Specialist will be required to work alongside Content team and Internal & External stakeholders, to promote and optimize the usage of the organization\'s knowledge base.Job Responsibilities:

• Maintaining internal facing knowledge base: responsible for creating, maintaining, and curating knowledge bases-a centralized hub that stores and organizes information/knowledge assets for the internal employees
• Creating searchable resources: responsible for creating easy-to-use and searchable knowledge base for easy access; setting up knowledge channels and ensuring that they remain open and functional
• Collaboration with coworkers: responsible for collaborating with writers, end-users, and other stakeholders to optimize the information storage and distribution. Liaison with information consumers to optimize/improve the knowledge base
• Regular review and recertification: responsible for ensuring that the knowledge content are up to date, reviewed, and recertified as per the company policy and guidelines
• Editorial responsibilities: responsible for the overall quality of the knowledge content procedures & how-to-guides prior to publishing in library/hub
• Periodic reviews: responsible for periodically reviewing knowledge content, regularly gathering feedback from information consumers, and coordinating with writers in implementing the feedback
• Work with teams across the organization to identify and capture relevant knowledge, gaps and best practice
• Conduct regular audits of knowledge assets to ensure accuracy, relevance, and usefulness
• Train and support employees on knowledge management best practices and tools

Required qualifications, capabilities, and skills:

• 8+ years of overall experience and 5+ years of relevant industry experience in knowledge management, documentation mgmt./ record keeping
• Preference given to candidates with knowledge management and process documentation experience in Banking domain
• Good understanding of knowledge management concepts, processes, content management tools, and collaboration tools-Confluence.
• Hands on experience in Knowledge Management tools
• Strong analytical and time management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, and subject matter experts
• Demonstrate organizational skills and ability to handle working within strict timelines
• High level of professionalism in leading groups and process improvement initiatives

About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team:Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we\'re setting our businesses, clients, customers and employees up for success.Operations teams develop and manage innovative, secure service solutions to meet clients\' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase