Job Description

Key Responsibilities:

Stakeholder Engagement:

Collaborate with Account Leaders and Delivery Managers to understand operational challenges and improvement opportunities.

Problem Analysis & Solution Design:

Analyze current processes, identify inefficiencies, and propose automation or optimization solutions using internal platforms (e.g., Power Platform, M365 Copilot, etc.).

Business Case Development:

Create compelling business cases with ROI analysis, cost-benefit evaluation, and risk assessment to support project initiation and funding.

Project Initiation & Governance:

Drive the approval process with internal governance teams, ensuring alignment with compliance, audit, and transformation goals.

Tool & Platform Enablement:

Leverage internal tools and digital assets to design and implement scalable solutions that enhance delivery and operational performance.

Performance Tracking & Reporting:

Define KPIs, track project outcomes, and report progress to leadership and stakeholders.

Key Skills & Qualifications:

Proven experience in

business analysis

,

process improvement

, or

digital transformation

within a BPS or shared services environment.



Strong understanding of

operational metrics

,

efficiency levers

, and

cost optimization

strategies.



Ability to translate business pain points into

technical or process solutions

.



Experience with

Microsoft Power Platform

,

M365 Copilot

, or similar internal automation tools.



Excellent skills in

stakeholder management

,

communication

, and

influencing

across cross-functional teams.



Proficiency in creating

business cases

,

financial models

, and

project charters

.



Familiarity with

compliance

,

audit trail

, and

governance frameworks

.



Bachelor's degree in Business, Operations, or related field; MBA or equivalent is a plus.

Preferred Attributes:

Experience working in a

global delivery model

.Exposure to

Life and Annuity Insurance

or similar domains is a plus.Certification in

Lean Six Sigma

,

CBAP

, or

Agile methodologies

is desirable.



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