Job Description

Skill required:

Next Generation Customer Operations - Service Desk Non-Voice Support

Designation:

Business Advisory Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

This person will support global payment processing activities and serve as a coordination point between internal teams, client stakeholders, and international academic institutions. Payment Operations, this role focuses on timely execution of payments, accuracy of data, effective documentation, and maintaining transparency across all operational workflows. The Payment Operations analyst will help supporting process improvements, support escalations, and manage day-to-day tracking, reporting, and stakeholder communication to ensure smooth operations.

What are we looking for?

Bachelor s Degree with 1 - 3 years of full-time experience in consulting / operations / finance. ? Must have excellent communications skills in English both written & verbal. ? Ability to manage complex projects. ? Ability to handle large data sheets. Proficient in Excel/Google Sheets. ? Finance/quantitative background. ? Metrics design and data visualisation. ? Experience in working with global teams.

Roles and Responsibilities:

oIn this role you are required to do analysis and solving of increasingly complex problems o Your day to day interactions are with peers within Accenture o You are likely to have some interaction with clients and/or Accenture management o You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments o Decisions that are made by you impact your own work and may impact the work of others o In this role you would be an individual contributor and/or oversee a small work effort and/or team o Please note that this role may require you to work in rotational shifts o Act as an interface between Client and leading global academic institutions to ensure timely processing of award payments. ? Identify process gaps and recommend solutions to drive process efficiency. ? Collaborate globally to achieve targets on throughput and accuracy. ? Address questions from internal and external stakeholders on payment status. ? Deliver assigned tasks within SLA and conduct RCAs for discrepancies. ? Partner with the client to maintain up-to-date documentation, including SOPs, STPs, and DTPs. ? Execute worldwide payment processing, ensuring strict compliance with all applicable local and global regulatory standards. ? Additionally assist in review, & execution of a wide range of agreements/contracts.




Any Graduation