Job Description

Skill required:

Next Generation Customer Operations - Service Desk Non-Voice Support

Designation:

Business Advisory New Associate

Qualifications:

Any Graduation

Years of Experience:

0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

What are we looking for?

1. Active Mobile Gamer (Firm Requirement): This is our most important prerequisite. Candidates must genuinely play and enjoy mobile games regularly. They need to be active participants in the ecosystem, not just casual users. o Genre Experience: Must have experience across a mix of: ? Casual: Match 3, puzzles, merge games, endless runners. ? Mid-core: Card battlers, simulators, tower defense, adventure games. ? Hardcore: MMORPGs, MOBAs, shooters, 4X strategy. 2. Guideline Mastery (Most Important Skill): The ability to read, comprehend, and consistently apply complex, multi-page, and frequently updated policy guidelines is essential. 3. High Attention to Detail: Must be able to spot subtle differences, inconsistencies, or policy violations in app metadata, screenshots, and gameplay videos. 4. Platform Savviness: Must be comfortable and familiar with navigating the Google Play Store, its UI, and how users discover and interact with apps. 5. Familiarity with Monetization: Must understand common mobile monetization models, including In-App Purchases (IAPs), loot boxes (gacha), battle passes, and various ad formats. 6. Strong Reading Comprehension: Must have excellent comprehension in their rating language (EN, JA, or KO) to understand

Roles and Responsibilities:

1. Active Mobile Gamer (Firm Requirement): This is our most important prerequisite. Candidates must genuinely play and enjoy mobile games regularly. They need to be active participants in the ecosystem, not just casual users. o Genre Experience: Must have experience across a mix of: ? Casual: Match 3, puzzles, merge games, endless runners. ? Mid-core: Card battlers, simulators, tower defense, adventure games. ? Hardcore: MMORPGs, MOBAs, shooters, 4X strategy. 2. Guideline Mastery (Most Important Skill): The ability to read, comprehend, and consistently apply complex, multi-page, and frequently updated policy guidelines is essential. 3. High Attention to Detail: Must be able to spot subtle differences, inconsistencies, or policy violations in app metadata, screenshots, and gameplay videos. 4. Platform Savviness: Must be comfortable and familiar with navigating the Google Play Store, its UI, and how users discover and interact with apps. 5. Familiarity with Monetization: Must understand common mobile monetization models, including In-App Purchases (IAPs), loot boxes (gacha), battle passes, and various ad formats. 6. Strong Reading Comprehension: Must have excellent comprehension in their rating language (EN, JA, or KO) to understand nuance, slang, and cultural context. 7. Tech Literacy: Proficient in using web-based tools, basic spreadsheets, and secure communication platforms. Must be able to adapt to new labeling software quickly.




Any Graduation