Job Description

Skill required: Banking Services - Core Banking
Designation: Business Advisory Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Customer Advocacy Team (CAT) is a small group of dedicated, customer-focused, coffee-loving complaint experts Customer complaints and escalations give us valuable insight into customer pain points and areas of friction, which we are able to then report to executive leaders and process owners within the company you will use your product knowledge and detective skills to thoroughly review and investigate sophisticated customer complaints to understand the root cause and ensure regulatory and legal compliance
What are we looking for? oBanking, Financial Services oWritten and verbal communication o Review and categorize consumer direct complaints out of a queue, providing a root cause analysis and ensuring an accurate and fair resolution was provided on all complaints. o Research, respond, and resolve complex complaints received through agencies, collaborating with subject matter experts to provide an accurate and fair resolution. o Research, respond, and resolve complex inquiries received through all methods of communication utilized such as but not limited to, social media platforms, App Reviews, escalated emails, collaborating with subject matter experts to provide an accurate and fair resolution. o Act as a point of contact for resolving escalated customer inquiries with appropriate and timely decisions, consistent with the account agreements, regulatory and historical account activity. o Support weekend coverage as necessary. o Work closely with compliance and legal to ensure regulatory and/or legal compliance. o Uncover any potential error while reviewing complaints, determining the root cause and appropriate action to remedy the issue. oFraud Risk Management o You have up to one year of general banking or Fintech experience in a back-office or customer-facing role. o You are a curious and empathetic problem-solver who loves doing "detective" work and takes initiative to #makeitbetter. o You are technologically savvy and able to navigate spreadsheets, documents, and other software applications and tools with no problem. o You are a strong communicator with the ability to craft well-written, formal letters to our customers. o You are organized and manage your time effectively even while juggling multiple tasks, and you never miss a deadline. o You are a team player who thrives in a fast-paced, results-oriented environment; you're adaptable to business needs and change doesn't faze you. o You are genuinely excited about improving the customer experience and gain great satisfaction from driving positive change. o You have been a consistent performer in your roles and have met or exceeded efficiency and quality goals in your current role.
Roles and Responsibilities: oIn this role you are required to do analysis and solving of lower-complexity problems o Your day to day interaction is with peers within Accenture before updating supervisors o In this role you may have limited exposure with clients and/or Accenture management o You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments o The decisions you make impact your own work and may impact the work of others o You will be an individual contributor as a part of a team, with a focused scope of work o Please note that this role may require you to work in rotational shifts
Any Graduation
About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces(TM).Join Accenture to work at the heart of change.
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