Job Description

Job Title:

Business Admin

Location:

Mangalore

Job Type:

Full-Time

Reporting to:

Business Development Manager

Job Summary:

We are looking for a proactive and customer-focused

Business Admin

to handle inbound and outbound communication with Dubai-based clients. The role involves end-to-end order handling--from design coordination to dispatch--requiring close collaboration with internal departments and external customers to ensure a smooth, timely, and professional experience.

Key Responsibilities:

1.

Customer Communication and Coordination

Communicate professionally with Dubai-based customers via phone, WhatsApp, and email. Understand customer requirements and assist in placing accurate orders. Maintain strong relationships and ensure customer satisfaction throughout the process.
2.

Design Creation and Approval

Collaborate with customers to develop custom designs that match their preferences and brand requirements. Present design mockups or samples for customer and vendor approval. Coordinate with the internal design team to make revisions based on feedback and finalize designs.
3.

Order Management

Generate and manage invoices for customer orders. Ensure all order details (design, quantity, fabric, print type, etc.) are correctly documented. Coordinate with internal teams (Design, Fabric, Production, Dispatch) to execute orders without delays.
4.

Production and Delivery Follow-Up

Track the production status of ongoing orders. Provide regular updates to customers regarding order progress and expected delivery dates. Ensure the production team meets deadlines and delivery commitments.
5.

Payment and Dispatch

Confirm payment terms and status with customers before dispatch. Coordinate with the accounts team to ensure timely and accurate financial processing. Oversee the dispatch process, ensuring packaging, courier details, and documentation meet customer expectations.

Requirements:

Minimum qualification: PUC / Graduate. 1-3 years of experience in telesales, customer handling, or order coordination. Excellent communication skills in English (Arabic is a plus). Ability to multitask and manage multiple customer accounts simultaneously. Proficient in MS Office, basic invoicing tools, and communication apps (WhatsApp, Gmail, etc.). Strong organizational skills and attention to detail.

Preferred Attributes:

Experience working with Middle Eastern clients or in the garment/apparel sector. Strong follow-up and problem-solving ability. Team player who can coordinate well across departments.
Share your CV to hrexecutive@wearms.in

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid time off
Application Question(s):

Do you have prior experience handling international clients, especially from the Middle East? Do you have experience using Google Sheets, MS Excel, or any ERP/order management system?
Experience:

tele sales/ customer service : 1 year (Required)
Language:

Malayalam (Preferred)
Work Location: In person