Job Description

Skill required:

Marketing Operations - Campaign Management

Designation:

Bus & Technology Delivery Senior Analyst

Qualifications:

Any Graduation

Years of Experience:

5 to 8 years

Language - Ability:

English(Domestic) - Expert

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. Role requires Digital Marketing Ads & Promotion creation/design The planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.

What are we looking for?

o5-6 Years of Experience in People Management oBasic knowledge of Google office tools or equivalent (Google Docs, Sheets, Slides, Gmail) oExcellent written communication and organizational skills oAbility to develop and deliver client-focused solutions to customer needs through on-going, superior support interactions oCritical thinking and strong problem-solving skills - able to investigate and follow-up appropriately, or make judgments and escalate when necessary oComfortable with a rapidly changing environment oAbility to learn, retain and apply large amounts of product, procedure, policy, and system information oAbility to adapt and adjust communication style when dealing with customers with different cultures and practices oAny additional courses on Digital Marketing will be a plus

Roles and Responsibilities:

oCreate an environment oriented to trust, open communication, creative thinking, and cohesive team effort oOversee day-to-day operations oMonitor team performance and report on metrics oRecognize top performance and reward accomplishments oFocus on skill enhancement and career development of direct reporters oReview daily updates with the team on progress made on metrics oQueue management, ensuring SLAs are met, completing RCAs on misses with action plan oStakeholder management (Internal & External) oPrepare and lead quarterly/monthly/weekly business reviews with client on operational performance and improvements oFlexible in handling ad hoc tasks without impacting core job oAnalyse volume trends and optimize staffing and shifts accordingly oConduct skill/Ops interviews for analysts oBe an innovation scout oAble to implement lean methodologies, wherever applicable oSuccessfully undertake regular product and process tests to ensure knowledge meets client's requirement for support oDeliver the performance review to the team members on a monthly basis and document them accordingly, as per requirements agreed oResponsible for any PIPs (Performance Improvement Plans) and PEP(Performance Excellence Plan), Coaching sessions, etc. oWork closely with Quality Team to ensure continuous improvement on individual and program level oWork directly with the client support teams to resolve all internal consults, resolve customer escalations and manage customer communications for service outages or known issues




Any Graduation