Job Description

Hiring for Design Consultant/Sr. Design Consultant

Sales and Business Development:

- Meet and exceed sales targets and KPIs set by the management.

- Proactively engage with customers to drive sales, build customer loyalty, and increase market share. Build a robust pipeline of potential customers and maintain an accurate customer database.

- Identify opportunities to cross-sell and up-sell products and services to customers. Maintain an up-to-date understanding of market trends, competitor activity, and industry developments to identify new opportunities for growth.

- Delivering an outstanding customer experience.

- Engage with customers to understand their furniture needs and provide recommendations that meet their requirements.

- Attend to walk-in customer inquiries.

- Promote sales of high-end furniture and lifestyle accessories.

- Guide customers through the purchasing process, including explaining product features and benefits, pricing, warranties, and delivery options.

- Respond to customer inquiries, complaints, and feedback promptly, ensuring resolution to their satisfaction.

- Build and maintain strong relationships with customers to foster loyalty and repeat business.

Store Operations:

- Ensure that the products are displayed attractively and prominently.

- Maintain accurate inventory records and ensure that the store is adequately stocked at all times.

- Provide feedback to the management on customer preferences, product demand, and store operations to continuously improve the business.

- Ensure that the store is clean, tidy, and meets health and safety standards.

Educational Qualification:

- Graduate/PG in any stream.

Work Experience required:

- 5 - 10 years of experience in retail sales, of which a minimum 4 years of experience should be from the luxury furniture industry.

Skills Required:

- Excellent verbal and written communication skills in English.

- Strong sales and negotiation skills.

- Demonstrated ability to build and maintain strong customer relationships.

- Ability to work independently and as part of a team.

- Strong in attention to detail.

- Knowledge of working on AutoCAD will be an added advantage.

IIM Jobs