Job Description

Date live:

08/06/2025

Business Area:

See job description

Area of Expertise:

Early Careers

Contract:

Intern

Reference Code:

JR-0000067937

About BUK ACE



We exist to harness the power of our data, using advanced analytics, to deliver assets, that drive the performance of the bank, enabling smarter, faster, and more proactive decision making, and using information to transform the lives of our customers, colleagues, and the communities we live in, whilst protecting the sustainable advantage our data creates



Working within the Power the Bank' area of the team - the always on analytics as a service team. The Core analytics team that supports the commercial and customer performance of BUK delivering;



On-going, repeatable analytics to proactively engage our customers and optimise interactions.

Building and delivering cost and pricing models that power commercial optimisation.

Delivering Models & insights to enable earlier, faster, smarter decisions.

Proactive information asset creation (in line with priorities) leveraging the transform practice.



We operate as an internal consulting team to the business and we have a set of professional service promises:



We define best practices and lead by example.



We combine analytics and technology to solve real problems.



We work to have business impact and we measure and track this.



We integrate our analysis with other functions to deliver the holistic answer.



Insights and Analytics is revolutionizing the customer experience through digital technology, making a real impact on the lives of millions of our customers. It's an environment of constant innovation, ideal for people from various e-commerce and digital backgrounds who dream big, thrive on delivering smarter solutions to difficult problems and believe that anything's possible when great minds work together.



ACE colleagues have access to non-public sensitive information and this theoretically could be used to gain an advantage when trading personal investments. Therefore to protect colleagues from an actual or perceived miss use of sensitive data, all DNA colleagues are subject to Heightened Controls for personal account dealing, as per the Conflicts of Interest Policy. Details on what is required will be provided when the colleague joins ACE.



As a team, we're truly #customerobsessed and relentless about making things better. We're passionate about making our products and services the best in market. Alongside this, we have a strong focus on data, making sure we're helping to meet our customers' needs while protecting their interests.



Setting ourselves up for success, we follow the Barclays values of Respect, Integrity, Service, Excellence and Stewardship as well as our unique ways of working: courage, trust, curiosity and working together



We are an equal opportunity employer and we are opposed to discrimination on any grounds.



Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives. If you have a need for flexibility then please discuss this with the Hiring Manager.



It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.



Overall purpose of role



Deliver hypothesis-driven analysis to investigate key business issues relating to Barclays customers, markets, products and channels, and use this insight to drive the wider Retail and Business Bank's agenda to create value for customers, colleagues, the community and the company



Key Accountabilities



Identify performance trends, customer behaviours and commercial opportunities and risks through application of quantitative analytical skills

Undertake analysis to understand customer behaviour, product and financial performance to then help to maximise product performance, support product plans and drive key strategic initiatives with support from senior analytics colleagues.

Contribute to the design, test and build of complex information across multiple decision engines to identify causal links between customer behaviour and business opportunities and performance

Value added offers and services to customers to improve customer engagement

Design and implement a Customer Life Cycle Management (CLCM) program to improve customer service & brand experience, increase product penetration and control attrition

Production of regular performance monitoring across all marketing campaigns

Performance monitoring of models / scorecards

Identification of enhancements within agreed parameters to optimise performance



Stakeholder Management and Leadership



Engage with on-shore partners and business heads to execute analytics projects in line with business expectation



Decision-making and Problem Solving



Takes a value-based approach to analysis, incorporating analysis of current and future value to understand the economic implications of decisions and align business objectives and resources

Actively seek out opportunities and issues which they can help solve that will drive value for Barclays

Has 'big picture' awareness; Considers the wider strategic objectives of Barclays when making recommendations

Ability to apply an 80/20 judgement to issues and focus effort on the areas with the highest business impact and materiality

Understands the value in speed to market and hitting committed deadlines; able to manage time effectively in order to deliver against tight timescales in spite of project challenges

Quickly gathers and analyses the right information, sorts complex issues. Seeks out diverse ideas to develop creative approaches to solve problems

Applies clear, logical structure to help break-down a problem; can structure issues / ideas into groups that are 'Mutually Exclusive, Collectively Exhaustive' (MECE)

Reaches actionable conclusions. Makes clear recommendations blending the best of data, experience, knowledge and judgement.

Uses a range of data sources (market research, third party, risk, operational, etc) to build a comprehensive view of customer behaviour and its effect on the business issue

Promotes stewardship, by building, sharing and applying a robust knowledge of key insights relating to macro trends, customer segments, product holdings and channel usage.



Purpose of the role



To support the day-to-day operations of the data and analytics division providing insights and expertise that help more senior colleagues make informed decisions, develop new products and services, and identify new market opportunities



Accountabilities



Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for data and analytics.

Collaboration with cross-functional teams to support business initiatives.

Participation in training and development programs to enhance skills and knowledge.

Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for data and analytics.

Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions, and resolution of customer complaints.

Management of the development and implementation of financial models and strategies that support in decision making for data and analytics.

Training and mentoring of junior colleagues, facilitation of individual or group training sessions, and development and maintenance of training materials.



Analyst Expectations



Will have an impact on the work of related teams within the area.

Partner with other functions and business areas.

Takes responsibility for end results of a team's operational processing and activities.

Escalate breaches of policies / procedure appropriately.

Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.

Advise and influence decision making within own area of expertise.

Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.

Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.

Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.

Make evaluative judgements based on the analysis of factual information, paying attention to detail.

Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.

Guide and persuade team members and communicate complex / sensitive information.

Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.



All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.



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