Job Description

At EY, you\xe2\x80\x99ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we\xe2\x80\x99re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

At EY, you\xe2\x80\x99ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we\xe2\x80\x99re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Job Summary
Global Delivery Services (GDS) is a driving force behind EY\xe2\x80\x99s globalization \xe2\x80\x93 currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services \xe2\x80\x93 it aims to achieve effectiveness and efficiency to provide sustainable value and is at the core of EY\xe2\x80\x99s most notable transformation projects.
Accountabilities:

• Supports developing proposals, project charters and decks for client meetings
• Performs rapid assessment of current landscape for clients and provide insights around hypothesis and solutions
• Conducts process audits, as is assessments, process mapping, gap analysis, roadmap development
• Exhibit passion for Business and Service Excellence being an ambassador for such practices across work streams
• Manage client/internal stakeholders across different levels and build strong relationship
• Support client project delivery and assist in providing smooth delivery of internal project/program outcomes

Responsibilities

• Assess end to end processes to identify improvement/automation opportunities and create automation/transformation roadmap
• Knowledge of Business Process Management, Six-sigma concepts of DMAIC and Continual Improvement concepts
• Experience in process and diagnostics and process restructuring.
• Support the team in presenting data, sharing analysis, and getting concurrence from stakeholders on actions (for assigned processes)
• Support in building and driving calibration models to drive standardization across processes
• Predictive methods of defect deduction and setting up of root cause corrective system for robust assurance
• Experience in delivering end to end projects delivering on key metrics around customer satisfaction, cost reduction and efficiency improvement
• Drive focus on tracking internal performance and benchmarking against other organizations - to identify improvement, spark innovation and exceptional results
• Find ways to optimize customer experience and satisfaction and reduce non-value-add activity including errors and duplication of work
• Frame clear guiding principles to identify interdependencies and linkages between management area \xe2\x80\x94 create culture of excellence by implementing best practices across the organization
• Support in integrating and coordinating ways to drive tangible results \xe2\x80\x93 defined practices and performance measures for each management area to drive progress
• Conduct training and provide guidance to the organisation or practise to implement initiatives and comply with excellence criteria and requirements
• Assist in achieving superior user experience, with focus on creating powerful user feedbacks by enabling loyalty programs, customer service improvement, product/service optimization
• Support in delivering innovative strategy for business processes by establishing innovation management frameworks
• Provide functional advisory for end-to-end management of Services Process optimization & Continuous improvement
• Build process of automating events, processes, tasks, and business functions in areas of functional advisory
• Aligning knowledge function for busines and improve documentation processes and optimize overall information management

Required experience:

• Total experience between 5-6 years
• Strong experience in problem solving and driving change through technology
• Should have an experience managing or supporting workstreams/project initiatives in large scale transformation projects

Competencies/ skills/Qualifications/Certifications:

• Lean Six Sigma Green Belt/Black Belt certification is an advantage
• Experience of having done BPMS or trained on BPMS (Business Process Management System)
• Experience in implementation of visualization concepts, building reports and ability to derive intelligence from it would be an added advantage
• Exposure on Robotics Process Automation and any other transformation tools will be an added advantage
• Knowledge of statistical tools, business analytics tools like Tableau, Power-BI or similar tools
• Knowledge of data science and exposure to decision science projects
• Knowledge of agile framework would be helpful
• Demonstrated skill at data cleansing, data quality assessment and using analytics for data assessment

Other skills:

• Excellent Communication skills, result-oriented, self-driven person with a high energy level and career focused, analytical and structured with extensive experience with high-performance teams
• Self-starter who can work independently, displays initiative and is a problem solver
• Good Facilitator scheduling sessions and meetings
• Ability to decipher metrics both independent and derived
• Affinity and/or experience with data and IT
• Affinity with and/or experience in the government and public sector
• Willingness & quick to learn new processes
• Assertive, strong orientation to statistical analysis, good team player

What we offer:
We offer a competitive remuneration package where you\xe2\x80\x99ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development. At EY, your competencies and your areas of interest will determine your future, plus we offer you:

• Continuous learning: You\xe2\x80\x99ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We\xe2\x80\x99ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We\xe2\x80\x99ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You\xe2\x80\x99ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.